Review Time
After applying to rescue a puppy I was told to email ‘how my family meet the criteria’Sent it off to be told that my adult dog was too old (12y/o) to be around the pup in question. I emailed back and asked if they would reconsider as although she is 12 she is so young at heart and would be amazing in helping a puppy learn.That request was totally ignored and I then put a comment on the Facebook post explaining that myself and my family were really upset with the reason we were turned down and they deleted my comment. I’d have hoped they would at least of allowed my dog to meet the pup in question and see how they were together but nothing. We would have helped enormously with ongoing funding but are now in the process with an amazing rescue centre.
It’s a shame that you want to do the right thing and rescue a dog but this rehoming charity makes you jump through hoops to do so.Waited weeks for a little dog I seen coming up for rehoming and checked all the boxes - except 1!Home with one other young dog - check!Breed savvy home - check!No cats - check!Older sensible children - check! Other dogs need to be neutered - oh!My other dog is female, as is the dog that I was looking to adopt so why would my dog need to be neutered?!In actual fact they told me to message them back once my dog has been neutered, so I’ve to go put my dog through an operation, and I might not even have a chance of adopting the little dog I was interested in? Absolutely bizarre!Also found the messages back and forth to be very dry, like they couldn’t give two hoots about me being interested in giving a dog a home.
Met the criteria to adopt two lovely girls so messaged the rescue explaining why I thought I was suitable as requested. Exchanged emails asking for details of my experience etc and then they set up the home inspection. All very professional and yesterday I brought home my girls. My experience with the rescue and foster mum has been brilliant. They do an amazing job. I've seen some comments regarding the £50 deposit - this is refunded if you fail the home visit and reserves the dog/s for you in the meantime. I wanted to adopt so had no issue in paying it - they have so much work I can fully understand the reason for requesting it.
They asked for a £50 deposit before they would do a home check. This was to be done via video call??? How can you check a home via video call. Soneone rang and asked if 10.30 am on Sunday would be ok, I said yes. No one rang nor did I get a message to say they wouldn't be ringing. About one and a half hours later I got a message asking if they could rearrange but we were a little concerned about this so we said no we wouldn't proceed. They will not refund the £50 deposit they said it's because we wouldn't proceed, not that they didn't bother to ring and didn't complete the arrangement they made. They seem to be unprofessional and only want the money. They incurred no costs in what happened so have no reason to keep the money. Be careful.
Incredible rescue, the negative reviews on here are beyond belief! The rescues utmost priority is the welfare of the dogs and ensuring they go to right home. If you don’t meet their (reasonable) criteria, which is for the dogs benefit, then this doesn’t excuse throwing a tantrum because you didn’t get your way.These dogs have ended up in rescue due to having the wrong start in life including irresponsible owners. Why on earth would they hand them over to someone else that isn’t checking all the right boxes? I now have three of their rescues, the care and time they put into these little dogs is outstanding.Bear in mind this a small rescue, relying on fund raising and foster carers, they are responsible for paying all veterinary costs and after care. They are absolute saints for all they do.Re communication, I have never had any issues but again they are a very small team trying to deal with the incoming and outgoing dogs, running social media, organising healthcare for multiple dogs, communicating with foster families and potential adopters.I will never ever buy a dog again and will always return to SilverFox for any future dogs.
Really rude when I emailed them asking their process for rehoming a family members dog. Just got responses like "We aren't taking anymore dogs we don't have room"? Then when I asked if they have a waiting list they were just blunt, rude, and quite obnoxious. If anyone wants an 8 year old teacup terrier male, email me on jessyemarcher at g male dot comBased in Lancashire.
We’ve tried twice now to adopt a rescue from them! Both times we have had one question at a time emails, no phone calls to discuss our situation for adopting (even after providing a number and asking them to do so) …… from the random questions asked they then make up their own mind you’re not suitable then after days of messages back and forth …. Nothing! It’s then you find on their website the dog you’re interested in is now ‘Reserved’ when you email to ask why all you get back is “we found a more suitable home”???? How can they make this decision without talking to us! My feeling is that’s it’s not who’s the most suitable to adopt, but who can take the dogs off their hands the quickest! Don’t waste your time with them, it’s so frustrating! Also find it strange there is no follow up posts about the doggy’s who found their forever homes? 🤔
Time wasters. Sent email for an application for a dog with all the relevant information. However spent a week and a half going back and forth with emails, with them asking the exact same questions I had already informed them in the original application. Had the home visit which we were told we should be ok providing we had a small fence put up on our grass area which I had said we were already having installed imminently after the visit having accepted a quote to do so. We were then told by the "rescue" we were unsuccessful due the fence despite the fact we were having it installed imminently. We are really disappointed as we wanted the dog, they have put us off rescues completely and will use a breeder instead, which is a a shame as we wanted to give a rescue dog a loving home.
I applied several times to adopt different dashunds that had come into their rescue. They had me jumping through all sorts of hoops in their application. Was dog neutered? Done. Could we handle a bigger dog? Sent photos of when we had a lab who unfortunately passed. Had we experience of separation anxiety. Yes due to already having a dashund in lockdown .Get permission from landlord to have dog. Which we had to do several times as the rescue didn't like the wording on the consent letter. And then didn't even have the courtesy to tell us our applications were not successful.We have a loving home to offer but I think it's only if your face fits that you get any chance of adopting a dog. Completely put me off rescues for life. We are now just going to go to a breeder and buy a dog. Less hassle.
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