Review Time
The past 2 days I was in contact with the service helpdesk of Smilebox. I asked to end my account, but I could not login. I experienced great help and willingness from a very nice lady. She responded very fast on my mails, in which I explained my problem. And she stayed with me till now every misunderstanding is solved. She confirmed that my account will be ended after the term I paid for, which was my wish anyway. I compliment her and the company of Smilebox for the customer friendly attitude and help.
This company makes it super difficult to cancel subscriptions and although I have paid for many years I do not have have access to old creations. There is no way to cancel online and the phone number they provide does not give access to a live agent. The site is not easy to use and has not signifIcantly improved over the years. Do not waste your money like I have! I did finally figure out how to cancel by email and when I complained about the process the agent gaslighted me by telling me it was my fault for not knowing that I had signed up many years ago on a desk top and that is why I could not cancel it when accessing the site on my phone. They have also refused any compensationI am super disappointed in this company!
Your staff has always been extremely helpful whenever I have had problems. The latest one was that I couldn't send my creation to my contacts, the little box that always appears on the side of each name, wasn't there. Maria, your agent took care of my problem immediately and solved it.
I just realized this company has been charging me an annual subscription since 2015. The link to cancel is not working. I suggest someone from your company contact me.I replied to the email this compnay sent requesting to cancel this account AND I STILL HAVEN'T HEARD BACK FROM THEM CONFIRMING THE CANCELLATION!
Smilebox Plus is a good slideshow app for beginners with lots of features. However, since inception, this is now a web based app and lacks upload quality as was before. It no longer uploads video clips which I loved. I miss the old product (non web based) plus the pro version is pricey. Overall good but lacks newer features for family and sporting events like baseball, soccer, kids musicals.
Smilebox is a great tool for quick, fun, and personalized school projects. It’s easy to use for making invitations, thank-you cards, and slideshows. The templates are fantastic, and adding music makes my projects stand out. Highly recommend Smilebox for anyone who wants to create beautiful projects fast!
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