Review Time
I purchased two fridges and only received one cover, so I attempted to exchange the cover for the smaller fridge. This led to a confusing paperwork situation and additional charges for the smaller fridge. Where has the customer service gone? I won't be returning.
This shop offers great prices on 4wd and camping gear. However, I faced challenges with their warranty and after-sales support. I purchased a 40Ah DCDC charger that stopped working after a month. When I approached the support team, they took my device but later requested videos of the issues, despite initially stating they would conduct tests. I managed to send two videos, but two weeks later, they still asked for clarification on the problem. I had to purchase a replacement as I had a camping trip coming up. I recommend their products, but be cautious with electronic items.
This shop offers a good selection of affordable 4WD and camping gear. However, their warranty and after-sales customer service leave much to be desired, particularly for electronic items. I purchased a 40Ah DCDC charger that worked for only a month before failing. When I took it to the customer service department, they initially took it for testing but later asked for videos of the issue, despite claiming they would handle the testing. I managed to provide two videos, but after two weeks, they returned to me asking what the problem was. By that time, I had already purchased a replacement for an upcoming camping trip. I recommend their products but advise caution with electronics.
I ordered two 1300mm drawers, which arrived completely damaged. It took me 15 phone calls over three weeks to arrange a pickup. When the new drawers finally arrived, they were also damaged. Four months later, I still haven't received a refund or pickup for the old drawers. The customer service is unhelpful, consisting of a call center that seems indifferent to my situation. I was offered a small store credit instead of a full refund, despite being charged a significant amount. Be cautious with this seller.
We purchased a roof top tent that posed safety risks for our family. Our young child nearly suffered a serious injury due to sharp brackets inside. After addressing this, we encountered significant water pooling in the annex after light rain, leaving the mattress soaked despite all windows being closed. We reported the incidents to the seller, but they failed to respond adequately. For families, I strongly advise against purchasing this roof top tent due to the unsafe design and poor quality.
The service has been absolutely disappointing. Contacting the head office is nearly impossible, and they do not respond to messages through their online platform. My order was mishandled, and the customer service representatives were unhelpful, providing no solutions. I was left waiting for a significant refund while my order was lost in transit. This experience has been frustrating and reflects poorly on the company's practices.
I am very disappointed with the 3000W inverter I purchased. On first use, it malfunctioned, making a loud noise and emitting smoke. When I returned to the store, they dismissed my concerns, claiming everything was normal. After multiple visits and attempts to explain the issue, they still refused to address the fault. I ended up having to buy another inverter urgently, and my experience has severely damaged my trust in this brand. Beware of potential faults with their products.
The representative provided outstanding service, showcasing professionalism and expertise. Their guidance helped me choose and purchase a custom setup of 2x300Ah batteries along with all necessary components. My experience at the store was very positive, and as a repeat customer, I appreciate the time taken to explain how to assemble the off-grid system. The after-sales support is commendable, and it's clear they are attentive to customer needs. Their technical skills in addressing concerns and following through with sales are impressive. Thank you for the great experience.
I've purchased numerous products from this seller over the past eight years. While I encountered a few faulty items, I have never faced issues with warranty or replacements. I'm happy to continue buying their products for my 4x4 builds.
I attempted to purchase an item online at a discounted rate but faced issues with payment processing. After extensive phone calls with both the seller and the payment service, I was informed there was a glitch. Ultimately, the seller refused to honor the discount, leaving me feeling misled and frustrated. I will not be shopping with them again.
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