www.stairsupplies.com

4.4
4.4 Based on 827 reviews

In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron bal...

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Average Rating

4.4

/
5

827 Reviews

5 Star
75%
4 Star
8%
3 Star
6%
2 Star
3%
1 Star
8%

All Reviews

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Review Time

david zandi
great!

Product was shipped promptly and in excellent shape. Customer service was great too, thanks!

5
Date of experience: Nov 11, 2024
Brent Ormes
Although there were mistakes in my…

Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.

4
Date of experience: Dec 30, 2023
Michael Groman
Don't Trust the Website.

I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!

2
Date of experience: Dec 11, 2023
Jarad
They were easy to work with and the…

They were easy to work with and the quality of my stair railing is excellent

5
Date of experience: Dec 04, 2023
POAT
Easy to work with

The quality of the material is easy to work with.

5
Date of experience: Nov 23, 2023
Tony
Awesome company. Thank you

Great company to deal with. Product is outstanding. We absolutely love it. The self install process was a little challenging but was able to complete it. The techs were incredible and answered all my questions.

5
Date of experience: Nov 15, 2023
Customer Service-Working with sales person when pricing…

Working with sales person when pricing differential occurred from on line catalogue and final quote. Also contact name once moved into production. Expectations managed well

5
Date of experience: Nov 15, 2023
Kim Owens
Great customer service and product.

5
Date of experience: Jul 17, 2023
William Anthony
Absolutely great quality!

I ordered and installed a stair rail from Stair Supplies in our last house. I was impressed with the quality of the rail so I decided to use them again for a stair rail for our new house. Wow! Such great quality! A thing of beauty.

5
Date of experience: Apr 08, 2023
Karen Burgos
Every employee was helpful

Every employee was helpful, timely and delightful

5
Date of experience: Mar 27, 2023

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Business Details

  • In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron balusters with custom box newels. Len thought he could meet her needs, and StairSupplies was born.

    Today, StairSupplies thrives on customizing stairways with iron balusters, the most extensive line of box newels available, a generous selection of handrails and the most beautiful turned newels that you can imagine. While you browse the Stair Supplies website, give your imagination freedom and allow our craftsmen to complete your dream.

    Our stair specialists focus on building, creating and designing. Our customers understand that they want their home to be a place of beauty and function, and they need help selecting the right mixture of wood species and design to achieve a beautiful stair creation.See more

  • email sales@stairsupplies.com
  • call 8662266536
  • language https://www.stairsupplies.com

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