Name: rubi.com
Telephone: +34936806500
Rating: 4.5

MORANDEAU Guest

Frustrating Customer Service Encounter

Sadly, the lack of response has only underscored the shortcomings in customer service. After submitting my review, I was encouraged to reach out directly, which I did, but there was no follow-up. Requesting communication and then not responding is not just disappointing but also unprofessional, failing to address the issues raised.

Date of experience: Jan 05, 2026

Peggy Foster Guest

1 month ago

Unsatisfactory Customer Support

Unfortunately, your lack of response has only emphasized how inadequate your customer support has been. After I left a review, I was prompted to contact you directly, which I did. Yet, I never received any reply. Asking for communication and then failing to respond is both frustrating and unprofessional, and it does nothing to address the issue I raised.

Date of experience: Jan 05, 2026

Ronnie Harris Guest

3 months ago

Excellent Support from the Team

I'm in the UK and encountered a problem with my recently purchased wet tile cutter. The team went above and beyond to resolve it for me. Very impressive!

Date of experience: Nov 24, 2025

Derick Walker Guest

8 months ago

Rubi 1200tx Review

The Rubi 1200tx is a solid cutter, easy to see while in use. A few springs had come loose and required reassembly upon arrival. It performs as well as my previous model.

Date of experience: Jun 10, 2025

Philip L. Guest

1 year ago

Highly Effective Tool

Functions perfectly, performs exactly as advertised.

Date of experience: Feb 12, 2025

Edris Morgan Guest

1 year ago

Reliable Brand for Tiling Tools

A trusted name for many of my tiling tools, especially for drilling and cutting. I recently acquired two energy suction cups, which work fantastically.

Date of experience: Jan 15, 2025

Waverly Foster Guest

1 year ago

Great Performance from the Saw

The saw performs excellently. The rubber shoe on the water hose keeps the blade moist, aiding in cutting. With larger tiles, water tends to run off instead of being directed back into the reservoir. I've noticed that the side channels where the table parts slide can fill with water and spill over instead of draining properly, indicating a need for a drainage solution.

Date of experience: Dec 13, 2024

JM95 Guest

1 year ago

Quality Tile Cutter

The tile cutter is well-made, sturdy, and precise.

Date of experience: Sep 27, 2024

Luna R. Guest

1 year ago

Professional Tool at a Fair Price

Date of experience: Sep 20, 2024

Tyson Adams Guest

1 year ago

Impressive Suction Cup

I purchased this manual pump suction cup to assist with installing large 20mm thick porcelain tiles. This pump is excellent! I've bought cheaper options before that didn't last long... I had little faith in them. This pump holds onto the tiles even after releasing the pressure! Truly an amazing product! Highly recommend; very worth the price. Adding a bit of water to the tile enhances the suction even more!