www.stilacosmetics.com

1.9
1.9 Based on 18 reviews

For over twenty years, Stila has created innovative, artistry-proven makeup and color cosmetics that perform from morning to moonlight, drawing inspiration from the runway and translating it into real life. Stila Cosmetics...

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Average Rating

1.9

/
5

18 Reviews

5 Star
17%
4 Star
6%
3 Star
0%
2 Star
6%
1 Star
72%

All Reviews

Filter Reviews

Review Time

Steph
Order placed

Order placed - delivery returned to Stila by courier after attempting delivery once, emailed them multiple times over several weeks - zero response, order still not received, no way to get my money back or order it seems!! Absolutely the worst customer service ever - do not buy from stila!!

1
Date of experience: Jul 24, 2025
GAIL S MARCHBEIN
Their customer service is horrific

Their customer service is horrific. I accidentally placed an order with an incorrect mailing address. I noticed it right after I placed it and tried to reach out to the company. You cannot get a live person on the phone nor do they respond to emails in a timely fashion. It has been 3 days since I emailed them IMMEDIATELY about the error and no one has reached out to me. I will never order from them again.

1
Date of experience: Feb 03, 2025
jennifer gawne
POOR CUSTOMER SERVICE!

POOR CUSTOMER SERVICE!! I contacted them several times to return a product I’m allergic too , with no response. Their customer service number tells you to use email/ emailed multiple times

1
Date of experience: Jan 15, 2025
Anne
Their eye make up is evil

Their eye make up is evil. If you have sensitive eyes to any degree do not buy this. This and Charlotte Tilbury. I could have itched my eyes out. Buy Clinique.

1
Date of experience: Nov 26, 2024
Sue W
Terrible customer service

I purchased 3 of the eyeshadow wands. All 3 of the applicators broke off on initial use. I have emailed Stila twice and messaged them on Instagram. I have had no reply from Stila.

1
Date of experience: Jul 01, 2024
tracy edgson
This stay the day liquid eyeliner is a…

This stay the day liquid eyeliner is a joke! Very dry to apply, can wipe it off with my finger… and then it flakes all down your face! I’ve honestly had better from the £1 shop What a waste of money

1
Date of experience: Jun 21, 2024
Peggy Crosby
Stila products are excellent

Stila products are excellent. I give them 5 stars. Customer service is slow to respond and not at all helpful. I will not take a chance on another purchase because of it. Customer service receives a rating of 1.

1
Date of experience: Jun 06, 2024
Salted Almonds
Ludicrously over priced and terrible customer service

The colours they have are lovely but the products last for only a few uses which given they are extremely expensive makes them a total rip off. Because I saw a colour I really liked I decided - against my better judgement - to give them another go but their UK website has a glitch and I can't purchase so after 4 days of endlessly messaging customer service I have given up. Not sure what is going on but they are a shambles and their products - while lovely - are ludicrously over priced. Will go elsewhere.

1
Date of experience: Feb 15, 2024
L.Naz
poor pathetic company with poor items

11/06/23,,such a poor pathetic company.send me poor quality lipgloss,unopened,not sealed.colour is totaly different from describtion.i send them proof,now they askinf me to send it back on my own expenses.even i paid already next day service charges but order came late.such a cheater they are.

1
Date of experience: May 29, 2023
Anjumanara Begum
I bought something online and it still…

I bought something online and it still hasn’t arrived, the company states the address was incorrect, but surely by now it should arrive no response from the team

1
Date of experience: Apr 09, 2023

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Business Details

  • For over twenty years, Stila has created innovative, artistry-proven makeup and color cosmetics that perform from morning to moonlight, drawing inspiration from the runway and translating it into real life. Stila Cosmetics

  • location_on Jurupa Valley, United States
  • language http://www.stilacosmetics.com

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