Review Time
We had an awful and dramatic experience with this company. We purchased a medical travelInsurance for my mother in law traveling to Colombia. She felt suddenly ill requiring urgent medical attention, hospitalization and ICU. She stays 3 days at the hospital and during that time, the insurance refused to cover any cost. During this awful time, we needed to chase them everyday to send authorization and payment. They never did. We can only praise the medical clinic to have continued the treatment despite the non payment of the insurance. My mother in law passed away in the hospital and no repatriation help was provided either. We had to involve our embassy to be able to repatriate at our own cost. This is NOT the medical insurance and the company to rely on. It was an absolute disgrace. You don’t realize how much you need medical support when you have a real emergency.
Realmente no esperaba rápida atención y mucho menos acompañamiento, y sinceramente lo recibí. También creí que debía adaptarme a solo una posible opción y disposición y se encargan de encontrar alternativas u otras opciones que se acomoden a uno, muchas gracias! Excelente servicio.I really did not expect prompt attention and much less accompaniment, and I sincerely received it. I also thought I should adapt to only one possible option and layout and take care of finding alternatives or other options that fit one, thank you very much! Excellent service.
I bought an insurance with them for my parents. They got sick, used the insurance and they didn’t pay. They threaten to sue me if I post any negative review, but they are thieves and people should not trust this scammers!I saw your answer but afraid of providing more details as you threaten to sue me if I did a negative post. I can provide TrustPilot the email you sent me for them to verify my post, however I do not want to give more information to you, because you are a dangerous organisation
Scam. Please beware. I looked for an insurance to be used in Europe, specifically in England and in Germany, they offered me the Standard Plan, and then they sent me a certificate only in Spanish. When I asked for the version in English they replied the Standard Plan does not include a version in English, and I need to update to a more expensive plan to be able to download this.I checked on the database of travel health insurances valid within Europe and this insurance is not even recognized as such. It is directly a scam.BTW, the good reviews are fake, they are repeated with the exact same words, probably many of them written by bots, and not real people. Please take a close look before trusting.
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TRAVELER ASSISTANCE es la compañía multilatina con 25 años de experiencia, líder online en servicios de asistencia durante el transcurso de un viaje en el extranjero:
• Médica en Salud y Accidente: hospitalaria y ambulatoria.
• Jurídica y personal en casos de emergencia.
• Pérdida, robo o retraso de equipaje.
• Caso de retraso y cancelación de vuelo o viaje.
• Daños a terceros.
• Tratamientos psicológicos.
Contamos con nuestra propia red internacional de asistencia, sin restricciones territoriales, y alianzas con compañías del sector de asistencia.See more
