Review Time
I am extremely disappointed with Agoda's service. My hostel in Sydney was overbooked, and Agoda's support explicitly promised me in writing that they would cover the price difference for an alternative accommodation.
While they refunded the original booking, they have now simply CLOSED my case without paying the promised price difference for the much more expensive replacement stay. I have been trying to resolve this for 2 weeks, but I am being ignored.
This is a clear breach of a written agreement. I have all the screenshots of the promise and the invoices for the new stay.
Booking ID: 1982466671
Issue: Unpaid price difference after overbooking in Sydney.
I expect an immediate reopening of my case and the promised refund, otherwise, I will escalate this to the ACCC (Australian Competition & Consumer Commission) and initiate a credit card chargeback.
I made a hotel reservation through this service on the 2nd and quickly submitted a cancellation request. I received an email indicating they would reach out to the hotel to process my request. However, three days later, I was informed via email that my cancellation was denied. When I logged into my account, the information contradicted those emails. The portal indicated that my request was submitted on the 3rd and had expired because the hotel was not contacted. Essentially, I was told the hotel rejected the request, while the system showed that no attempt was made to reach out. I shared screenshots of this inconsistency with customer support, but instead of resolving the matter, they dismissed my concerns, changed the request status, and continued to deny any responsibility. They repeatedly claimed it was non-refundable, which isn't entirely accurate. Only after I pressed them did they offer to contact the hotel — long after the refund period had expired. I have documented everything and am still challenging the charge. Based on my experience, I would strongly advise others against using third-party booking platforms if you expect clear and reliable cancellation processes.
I booked a hotel through this company on the 2nd and submitted a cancellation request shortly after. I received an email stating they would contact the hotel to process the request. Three days later, I was emailed that the cancellation was denied.However, when I logged into my account, the status contradicted those emails. The portal showed the request was submitted on the 3rd and later expired because the hotel was never contacted. In other words, I was told the hotel denied the request, while the system showed no outreach was ever made.I provided screenshots showing this discrepancy to customer support. Instead of addressing it, they dismissed the issue, later changed the request status, and continued to deny responsibility. Kept stating it's non-refundable but that's not entirely true. Only after I pressed did they offer to call the hotel — well after the refund window had passed.I documented everything and am still disputing the charge. Based on my experience, I would strongly caution others against using third-party booking sites if you expect transparent or reliable cancellation handling.
Scammers!Booking 938485926Didn’t book me the hotel I paid for! Haven’t solved the problem for almost 2 weeks! No refund! No compensation issued! Reached everywhere: on the phone, through the email. Customer service team on the phone does not solve the problem! Misrepresentation on the website! Poor communication!
Just had another major issue witb Agoda’s so called Free Cancellation Policy which is utter rubbish and false. Made a free cancellation booking for a hotel on the 11/11/25 and had until 12/12 to cancel for free. Booking was on book now pay later meaning that Agoda will process the payment to the hotel after the expiration of the free cancellation date which is on 12/12 but was surprised when notification of payment was received from bank that payment was made on the same day 11/11/25 and followed up by an email invoice from Agoda stating that payment has been received/paid. Tried to cancel booking under the free cancellation policy on the 16/11/25 but was then informed by Agoda customer service that this was not possible as since payment was made, the booking was reverted to follow hotels cancellation policy which stated that any cancellation is subjected to a 96% cancellation charge! And can only be refunded if the hotel operator “approved” the waiver!! Legally by right, in the case of Free Cancellation bookings, any payments can only be effected after the expiry of the free cancellation dates and not before. I then brought this up with Agoda and was instead asked for prove that my booking was eligible for free cancellation (screenshots) of booking which i didn’t have but a kind customer service rep helped by going thru booking history in their system and sent to me. Using this I further chatted with Agoda customer service as hotel declined my first request for waiver. Know how Agoda reps wear you down in their chats? They take their time in answering you and when they are stuck, they either disclaim responsibility for any issue and blame it on the customer and or push the burden of proof to their customers and the best is they will change reps midway thru chats when they can’t logically answer you and then ask you all the same questions that were asked before previously. After a while of changing 4 to 5 different reps over a course of chats and repeating yourself and your questions, it can get awfully frustrating. My issue has not been resolved yet as Agoda has just, it seems, sent another waiver request to the hotel to “approve” but which I am certain the hotel will decline again. Anyway if the hotel does decline, I think I’ll just give the hotel the worst review I can make up lol. So all of you out there who reads this, do always take lots of screenshots of the bullshit Agoda free cancellation policy and be careful. Quick update - Agoda showed that my free cancellation date was 12/12/24 (note year) and not 12/12/25 so that’s why I can’t get free cancellation. However does anyone logically think that a free cancellation year can precede a booking year? Cancellation period before even the booking is made!! Booking made 11/11/25. Well Agoda it seems does as it won’t admit to this, their system glitch. Anyway you all be careful when dealing with this deceitful, unethical company ya.
We were searching for a booking for December 11th to December 14th!! We never requested to book the dates they booked us and they refused to fix the error so we were left with a booking that we did not have time off from work approved for! Their website automatically changed the dates!! Do not use this company! Customer service is TERRIBLE and the company only wants your money then they could care less!
Claim your business profile now and gain access to all features and respond to customer reviews.
Best price guarantee ➤➤➤ Huge discounts on +2,000,000 accommodations, worldwide ✓ +20,000,000 reviews ✓ Last minute deals ✓ Safe & secure
club950.co.uk
themilesmarket.com
crazypuffin.com
metamo.travel
jdfproperty.com
www.misterbandb.com
lankatrek.com
bookabach.co.nz
leonardohotels.co.uk
dormio.uk