Review Time
I don’t normally leave reviews but just had to leave a review for this company! I ordered a T-shirt for beavers as my son is taking part in the remembrance parade on Sunday. It was yesterday morning so very last minute on my part (oops)! A lovely chap phoned me to say that they’d do their best to send it straight away but couldn’t 100% guarantee Royal Mail would deliver the following day. He also followed up with an email as soon as it was sent and it did infact arrive this morning! So pleased with how fast they were and also their communication! If I could give more than 5* I would! Highly recommend! Will definitely use them again :)
This truly is a customer focused company. Their prices are very competitive.Any problems I had with products like wrong sizes or minor quality issues were dealt with fast and efficiently, and Stuart, Jamie and Dave went out of their way to make sure I was happy with my purchase. All other retailers should take note-This is how you do it.Great blokes, great company.
Fantastic company to deal with . The whole process from contacting them regarding size of jacket to ordering online and delivery was first class . Also by dealing direct with the company the jacket was £50 cheaper than on Amazon…what’s not to love ?Good to support this great company and its employees .
my first contact with WalkOutdoors was ordering a rain jacket that turned out to be too large. i contacted them regarding a return, that all went smoothly and they were very helpful. soon enough i had a replacement that was the perfect size. top marks for kit, prices and Customer Service.
Great experience from a small business that clearly places a very high priority on customer service. Important businesses like this are supported so they survive. Large multiples could learn some valuable lessons from great businesses like this.
I needed to replace my well-worn Zamberlans and found a pair of Scarpa hiking boots at Walkoutdoors. Fantastic quality at an amazing price - really impressed. The delivery took slightly longer than I'd hoped but customer service went out of their way to help and even refunded the delivery fee. Can't wait to take my new boots out for a spin!
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Whitley Bay, UK based dealers in backpacking, hiking and camping equipment supplies, ranging from tents to outdoor clothing and walking boots.
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