Review Time
I was having an issue with a charge back to my account. The customer was sending the proof it was paid but my account manager and his team was saying it wasn't received and that I would have to figure it out! I called in to speak with someone else and got to Shena; she was amazing and went above and beyond to fix the issue. Within 5 minutes she figured it out and fixed what my account manager couldn't for over a month! Thanks again Shena for the excellent customer service.
Unethical UCC Lien Practices – Avoid if You Value TransparencyI had an extremely frustrating experience with WEX. I inquired about their factoring services but ultimately chose not to proceed. No contract was ever signed, and no funds were ever disbursed — yet WEX still filed a UCC lien against my business.After requesting they remove the lien, they responded by demanding a $250 "due diligence fee" just to authorize its termination. This is completely unjustified, especially since there was never any binding agreement or financial transaction.This kind of behavior is not only unethical but raises serious concerns about their business practices. Filing liens against businesses without a valid contract or disbursed funds, then charging to remove them, is unacceptable.If you're a small business owner looking for transparent and trustworthy partners, I strongly recommend staying away from WEX.
Be aware*** I wanted to review their contract, therefore, I processed an application. WEX's contract is way too complex for me. WEX immediately filed a UCC on my company before I signed the contract. Now they want $500 (per the seller) to release me. Very shady behavior, and no company should treat a client or potential client this way. update from 04/21/25. Although WEX Bank asked for my contact info in this chat, and I immediately provided it to them, they never contacted me. FYI
Shena walker was such a nice lady. Very easy to understand, walk me through the whole process without getting frustrated. It’s nice to have people like her representing wex. May we always have a shena when talking to a Custumer service representative.
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Freight factoring for truckers that simplifies invoicing, improves load management, and streamlines payment so you can get paid quickly.
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