xpoleus.com

4.6
4.6 Based on 72 reviews

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Average Rating

4.6

/
5

72 Reviews

5 Star
88%
4 Star
1%
3 Star
3%
2 Star
1%
1 Star
7%

All Reviews

Filter Reviews

Review Time

Torrie Oehrlein
Carolina was an absolute sweetheart

Carolina was an absolute sweetheart. She was incredibly helpful and even went out of her way to find me a part that was technically out of stock. She gave me her direct line and let me know I could call it at anytime. Truly such a wonderful experience with her.

5
Date of experience: Oct 14, 2025
Angelina Kovrig
Quick and Efficient!

Their Canadian website is down, but Carolina has offered the most reliable customer service I've ever had. So quick to reply emails and very efficient to pass orders! Thank you!!

5
Date of experience: Oct 09, 2025
Locas Martinez
I had some shipping issues with FedEx

I had some shipping issues with FedEx, and Carolina was incredibly responsive. She even stayed late and called FedEx multiple times to help sort everything out. You can really tell she cares about her customers.The X-Stage Pole Lite was super easy to set up and feels very sturdy.

5
Date of experience: Oct 07, 2025
Cathie O.
X-POLE US offers excellent quality…

X-POLE US offers excellent quality products and great customer service

5
Date of experience: Oct 02, 2025
Helaine H.
Great experience with X-POLE US

Great experience with X-POLE US! The pole is sturdy, high-quality, and easy to set up

5
Date of experience: Sep 23, 2025
Erin Caudell
Difficulty placing an order

I was having difficulty placing an online order, and Carolina with X-pole US returned my call the following business day. She was beyond helpful and kind.

5
Date of experience: Sep 23, 2025
Jennifer Frion
Always an amazing experience when…

Always an amazing experience when dealing with Xpole! Carolina was very nice and helpful!

5
Date of experience: Aug 01, 2025
Angela K
Following an issue with a replacement…

Following an issue with a replacement part for my pole, Carolina called me, got everything sorted quickly and my extension is on the way! Love my X-pole and this experience reminded me that the company is one I’m more than happy to support!

5
Date of experience: Jul 28, 2025
Gina
X Pole made up for FedEx issues

I experienced some shipping issues with FedEx and Carolina was very responsive. She stayed late and helped me by calling FedEx several times to work things out. I can tell she really cares about her customers. The X stage pole lite was super easy to set up and is sturdy.

5
Date of experience: Jul 01, 2025
Alan Arguijo
Great Customer Service!

Placed an order and realized I had made a mistake on the size after. Carolina was great and corrected it as soon as I requested before it was finished processing. This gift will be perfect thanks to her.

5
Date of experience: Jun 30, 2025

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