Review Time
Ordered a Nikon lens. Quick communication and stated it would ship in 2 days. Label created and was not picked up for 3 days (in China). Asked to cancel and they quickly provided a refund.
I strongly advise against ordering from this store, as it seems to be a scam. They do not reply to emails, the help chat on the website is ineffective, and phone calls go unanswered. I have not received any callback after leaving a voicemail.
I placed an order for a camera here due to their single tax charge, but unfortunately, the representative has gone silent. No replies to emails or calls. It's been a week without any shipping updates or responses. I suspect this seller and the positive reviews elsewhere may not be genuine. Now I need to file a claim. I strongly advise against purchasing from this platform.
I ordered a camera from this platform because of their low tax charges, but the representative has completely vanished. No responses to emails or calls. It's been a week with no updates or shipping information. I'm convinced this seller and the positive reviews on other sites are not real. Now I have to file a claim. AVOID buying from this store.
I searched for a specific camera online in early December and missed a great deal on a used one. I kept looking and found this seller with a wide selection of cameras and lenses, though their visibility was limited. After verifying their reputation, I placed an order during a holiday sale. I assumed the camera would ship from Canada, but it turned out to be from another location. I had initial concerns, but they provided tracking and timely responses regarding delivery. The camera arrived in perfect condition within three days. I registered it to ensure it's not a grey market item. My only suggestion is for them to clarify their shipping origins to reassure future buyers. Based on my experience, I would definitely purchase from them again.
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At York Lenses, we believe photography is more than just capturing images, it’s about preserving memories, telling stories, and inspiring creativity. As Canada’s prime online destination for camera equipment, we are proud to be a TRULY CANADIAN company, built on trust, reliability, and a deep commitment to the people and communities we serve.
From day one, our mission has been simple: to provide Canadians with access to the highest-quality cameras, lenses, and accessories at the best possible prices. We know how hard Canadians work for their money, and we take pride in helping our customers save without ever compromising on quality. By sourcing trusted brands and ensuring competitive pricing, York Lenses makes professional-grade equipment accessible to everyone from seasoned photographers to passionate beginners.
But our commitment goes beyond products. We are dedicated to building a safe and welcoming environment for every customer. Shopping with York Lenses means peace of mind: secure transactions, reliable shipping, and a support team ready to assist whenever you need us. Your trust is at the heart of what we do, and we continually work to uphold the highest standards of safety and reliability.
Being a Canadian company is more than just a label for us, it is our identity. We understand the unique needs of Canadian photographers, from coast to coast, and we proudly support communities across the country. Every purchase made at York Lenses contributes to a business that reinvests in Canada, supports Canadian jobs, and strengthens our local economy. We are not just selling lenses; we are investing in the future of our country, our industry, and our people.
We also recognize the power of photography in bringing communities together. That’s why we actively engage with Canadian creatives, providing opportunities to learn, share, and grow. Whether it’s through educational resources, customer support, or community-driven initiatives, York Lenses is here to nurture talent and empower Canadians to tell their stories through their lens.See more
