Review Time
It’s no longer a ‘proper brew’! I used to love this tea, always our first choice. It used to brew a strong cup, whether decaf or regular, and would stain the cups easily. The latest box brews a weak cup and leaves the cups clean and unstained. I suspect a reduction in tea content, and I won't be buying again.
Whatever changes have been made, please revert to the previous formula. You were known as the best tea brand in the UK. Why alter the strength, flavor, and color to the point where it resembles a supermarket brand? I am very disappointed. The current product is subpar. Please address this immediately; we miss the exceptional quality.
I contacted the company by phone regarding unsealed tea bags. The customer service was exemplary. The representative was polite and understanding, resolving my complaint quickly and following up by email with a perfect solution the same day. Thank you!
We had a issue with teabags not being sealed fully. This was reported and we sent the batch number over and this could pinpoint the machine and production date and time this happened and hopefully would not happen again. We don't expect things like this to happen but even machines have a off day and just glad it's running OK now. A replacement box teabags was sent out straight away. Keep up the good work.
I posted a review a week ago to the effect that YT was no longer our ‘go to’ brand as the tea no longer had the strength and depth of flavour we enjoyed and that we were seeking a replacement brand. After an exchange with YT Customer Services, and reassurances that the tasting profile of YT had not been changed we had a further taste-off with a replacement box. I’m pleased to say that the taste/depth of flavour was as we recalled. We may have previously purchased a ‘bad batch’. We appreciate YT’s responsive customer service. We will remain a regular purchaser.
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At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
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