Review Time
The customer service provided by this company is atrocious. It falls way below what I would expect when dealing with a retailer of high-end fashion. I have experienced a problem with a Balmain shirt which was defective and the company have refused to assist with the matter. The shirt is of poor quality and not fit for the purpose. I have been refused to return the item for inspection, refund or replacement, do not respond to communications and they have now stated I have commited fraud having raised a chargeback request with my Amex card used to buy the item. I am truly annoyed and let down by the customer the absolute lack of customer care and in dismay about the lack of compliance with customer rights for defective items purchased online. Please be cautious if making a purchase online.Follow up for my previous review: ** ZAP had responded with incorrect information - the shirt was not washed 'incorrectly' as they stated. I have retained all original correspondence with your company and the item has not been washed. Please do not use inaccurate information in your response**Hopefully, people are able to deduce from the current reviews that customer care is indeed abysmal; I wish I took heed of this prior to making my purchase.
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ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections
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