Review Time
I purchased a Canada Goose coat from ZAP Clothing just three months ago. It has not been heavily worn, yet the stitching began to come undone, leaving feathers exposed through the seams. This has progressively gotten worse over time.
I contacted ZAP Clothing as soon as I noticed the issue. Their initial response was to ask for photos, which I provided — multiple clear images showing the exposed feathers and faulty stitching.
Instead of taking responsibility, I was told that this was “normal” and was given instructions on how to push the feathers back into the coat, which I found completely unacceptable given the cost of the item and how new it was. A premium, expensive coat should not require DIY fixes after a few months.
I replied explaining that this was a recent purchase and that this level of wear should not be happening. After weeks of back-and-forth emails, I was then told that the damage was my fault and that it was a “tear” — which it is not. The issue is clearly failed stitching.
Eventually, after pushing for them to review the case properly, I was told the matter had been escalated. That was over three weeks ago, and since then I have heard absolutely nothing. I followed up again and made it clear I would be leaving a public review if I didn’t receive a response. Today has come and gone — still no reply.
The lack of accountability, poor communication, and attempt to blame the customer for an obvious quality issue is extremely disappointing. I would strongly advise anyone considering a purchase from ZAP Clothing to think twice, especially when it comes to high-value items.
Wonderful shopping experience! I ordered a holiday gift online as a pre-order and received consistent email updates about the delivery date. The item arrived very securely, protected with a PIN code, and was nicely packaged. I'm very pleased and will definitely shop here again.
STAY AWAY, you can see from my review history that I am a genuine customer and usually write positive reviews. I sent an item back for a return and faced severe accusations and disrespect from their team, claiming I returned a jacket that didn’t belong to them due to a security tag. I was treated poorly over the phone, accused of attempting to deceive the company. I sent back the exact item I received, same color and size. Please be cautious, anyone thinking of ordering from here should avoid it, as it's not worth the hassle and the allegations they make. Their generic replies are not acceptable. It’s not my responsibility to prove a mistake on their part. Immediately accusing the customer and threatening police involvement is completely absurd. Avoid at all costs.
An incredible experience for my family. Everything seen on their website is accurate, and it shipped with great care for quality assurance. Everything arrived exactly as described. I couldn't be happier with the customer focus shown by this company. They deserve five stars.
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ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections
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