Review Time
I feel it’s important to share my recent experience with a carpet cleaning service to help others avoid similar issues. After cleaning my relatively new carpet, they left a significant stain that I can't remove. The technician claimed to have used an excessive amount of solution on a small area, which seems unreasonable. There was a slight pet odor due to my dogs. The company refuses to address the issue, citing their 30-day guarantee, even though it’s only been two months and the stain is clearly their fault. I hope sharing this helps others avoid this frustrating situation.
I have used this service multiple times and have generally been satisfied, although their tendency to upsell during visits is a bit off-putting. The recent cleaning of carpets and upholstery was good, but unfortunately, the van left stains on my driveway. Additionally, the technicians used too much water, which they failed to extract from my office carpet. After 24 hours, my moisture meter indicates a dangerous level, rendering the office unusable for a second day. I hope this moisture doesn’t lead to mold, and I may need to consider a different cleaning service moving forward.
I’ve never shared anything like this before, but I want to warn others about my recent experience with the carpet cleaning service. After cleaning my newer carpet, they left a large stain that I cannot remove. The technician claimed to have used 7 gallons of solution on a small area, which seems excessive. There was a slight pet odor due to my small dogs. The company refuses to remedy the situation, citing their 30-day guarantee, even though it’s only been two months and it’s clear the stain was caused by their work. I hope sharing this helps others avoid similar issues.
The carpet cleaning was extremely thorough and among the best I've experienced. The pricing was fair, with everything explained upfront and no unexpected charges for extras. I plan to continue using this service as my preferred choice. The technician was quick, reliable, and very kind, prioritizing safety to prevent falls.
As a loyal customer for over ten years, I trust this service completely, thanks to the technician. He was highly recommended by a coworker, and I can see why! He is knowledgeable, detail-oriented, and consistently delivers outstanding results. A year ago, he successfully removed a difficult varnish from my tile floors, which I thought would need replacing. His expertise is exceptional, making this service my top choice for all my cleaning needs.
The technician was polite, professional, and friendly. He worked efficiently, and the carpets look fantastic! I can't wait to see how great they look once they are fully dry. The scheduling, estimate, and communication with the service were all excellent!
The quality of work from the assigned technician was subpar. I wish I could share photos to illustrate the poor workmanship, but I will post them publicly. This includes leaving a ceiling vent cover improperly attached, tape on various vents, poor quality in duct cutouts, and debris left on the floor. Additionally, the technician walked away from the project without completing it, citing equipment issues. I have already warned several neighbors who were considering this service.
The service provided at my home was unacceptable. After leaving a negative review, I received a prompt call. A well-known technician came to re-service, and despite us moving all our furniture, he insisted we had to pay again. He ended up leaving without doing anything. We have called daily to speak with a manager, but the representative claims they are busy or unavailable. The website promises a 30-day satisfaction guarantee, yet it feels like we are getting nowhere with our refund request. I can’t stress enough how dissatisfied I am and will share my experience with others.
Today was made special by the technician! He was on time, professional, courteous, and detail-oriented. He began by explaining how the treatment was applied and pointed out the areas on my carpet needing attention. He cleaned thoroughly and involved me in checking his work. The results were fantastic—my carpet looks and smells brand new! I appreciate the service and will definitely request him again.
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Zerorez is proven to provide a smarter, lasting clean. Traditional cleaners use harsh chemicals and soaps that leave behind residue, attracting dirt over time. The patented Zerorez process uses ZrWater™, soft water that’s been electrolyzed and oxidized to extract dirty substances, keeping your carpets softer and cleaner for longer.
Zerorez helps homeowners create spaces that are clean, healthy, and free from worrisome chemicals and residue. Our highly-trained technicians coordinate with homeowners to inspect, plan, and clean home surfaces to meet Zerorez standards.
Each cleaning is backed by a Gotta Love It Guarantee®. No other carpet cleaner in the world gets your carpets as clean - or keeps them clean as long - as Zerorez.
Services Provided:
Clean area rugs
Clean carpet
Clean upholstery
Remove pet stains & odors
Tile & grout cleaning
Mattress cleaning
Green cleaning
Regular cleaning
Stain & odor control
High traffic areas
Commercial carpet cleaning
Tile, grout & stone cleaning
Rug cleaning
Upholstered furniture cleaning
Cubicle cleaning
Commercial Floor Cleaning
Fabric protection
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