Review Time
I ordered 2 suitcases from Zinc. 1 was perfect, however the other was faulty. I contacted them via email over the Xmas period. They dealt with the matter swiftly. I was advised to return the item free of charge and within a week, they sent out another suitcase. Friendly customer service and I would definitely recommend!
I don't usually write reviews, but my experience was handled very quickly and with a friendly approach. After a frustrating call with a previous service, I was finally directed to the right contact. Upon reaching out, I received clear instructions. I submitted my information late at night and received a positive response first thing in the morning. Thank you so much to the team!
Fantastic customer service. I encountered an issue with my scooter, which I didn't purchase directly from the company. They guided me through the possible problems and even sent me a replacement throttle at no charge to troubleshoot the concern. Everything is resolved now. It's wonderful to connect with a representative in the UK!
I placed an order, and navigating the site was quick and easy. After ordering, I discovered that a relative had already received the same item. I promptly emailed the support team to explain my situation. They acknowledged my email, and Shaun confirmed that he had canceled my order and issued a refund. Exceptional customer service—prompt, understanding, and professional. I would recommend them to anyone; I truly appreciated how my request was handled swiftly and without stress.
I had an issue with my scooter, which I didn't purchase directly from the company. They guided me through potential faults and even sent a replacement throttle for free to help resolve the issue. Everything is fixed now. It’s great to deal with someone locally!
Top-notch customer service from the company. I had a missing lock pin and spring for a 3-wheeled scooter. After inquiring about purchasing one and sending photos of the scooter, they sent a replacement free of charge. From my first email to receiving the part took just 4 days. First-class service!
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Where once the motion itself was the key product feature, ZINC integrates interactive play elements into the world of wheeled toys Zinc was created in 2009 in Dunstable, England as a sub-brand of Hy-Pro International with a vision to create a concep...
