Review Time
As I couldn’t reply to my original review that I left on google, I shall reply here!
You state that the fire alarm issues aren’t reported soon enough for you to respond? I can tell you that the issue was raised with yourselves within minutes of the fire alarm going off, yourselves did not report it until TWO HOURS LATER!! As for “residents” setting off fire alarms? We reside in the flats that are either bought out or mortgaged, please tell me who in their right mind would set off fire alarms??? Sophie is very passive aggressive and somewhat rude to residents who are raising issues, you do realise you are being paid for a service? As for the shutters, it’s not RESIDENTS over riding the alarm, it’s people that shouldn’t be entering the building! Also, the smoking in the stairwell is not RESIDENTS, it’s school age people! You didn’t address the sofa in the corner of the car park? The car park is being used as a hang out, there’s people with young children who don’t feel safe to go to their own cars! Also, why is there not cameras on the entrances? That may stop half the problem….. you are being paid a lot of money collectively and all residents are getting are passive aggressive replies and being made to feel like they are a nuisance!! Like I said before DO BETTER!!! Date of experience….its been ongoing!! Three weeks without being able to use the front intercom!!
As I couldn’t reply to my original review that I left on google, I shall reply here! You state that the fire alarm issues aren’t reported soon enough for you to respond? I can tell you that the issue was raised with yourselves within minutes of the fire alarm going off, yourselves did not report it until TWO HOURS LATER!! As for “residents” setting off fire alarms? We reside in the flats that are either bought out or mortgaged, please tell me who in their right mind would set off fire alarms??? Sophie is very passive aggressive and somewhat rude to residents who are raising issues, you do realise you are being paid for a service? As for the shutters, it’s not RESIDENTS over riding the alarm, it’s people that shouldn’t be entering the building! Also, the smoking in the stairwell is not RESIDENTS, it’s school age people! You didn’t address the sofa in the corner of the car park? The car park is being used as a hang out, there’s people with young children who don’t feel safe to go to their own cars! Also, why is there not cameras on the entrances? That may stop half the problem….. you are being paid a lot of money collectively and all residents are getting are passive aggressive replies and being made to feel like they are a nuisance!! Like I said before DO BETTER!!! Date of experience….its been ongoing!! Three weeks without being able to use the front intercom!!
I am absolutely appalled by the complete lack of professionalism and "Duty of Care" shown by Zone.For over a week, I have been reporting an urgent water leak dripping through the bathroom light fittings in my flat. Despite the obvious and severe ELECTRICAL HAZARD and risk of fire/electrocution, my repeated emails have been met with total radio silence.Even more shocking is that when I finally reached someone, they had the audacity to tell me to "handle it myself." This is legally and practically impossible. As a leaseholder, I have no legal right to access the flat above or the building’s common service risers. Trace and Access is the management company’s responsibility, especially when it involves building integrity and communal infrastructure.By ignoring this for 5+ days, Zone is allowing structural damage to worsen and is knowingly leaving me in a dangerous living environment.Furthermore, as a leaseholder, I am aware that the Buildings Insurance usually covers 'Trace and Access' for such emergencies. Your refusal to even investigate or initiate an insurance claim is a blatant failure of your management duties. I demand that you provide the insurance policy details and dispatch an approved contractor immediately to locate the source of the leak.If this is not resolved within the next 48 hours, I will be:1. Escalating this as a Category 1 Hazard to the Local Council’s Environmental Health Department.2. Filing a formal complaint with the Property Ombudsman.3. Holding Zone fully liable for any electrical damage or structural repairs required due to their negligence.Avoid this management company at all costs if you value your safety and property.
Ellie - Andrea Murphy is always extremely polite and professional when dealing with any contract matters or queries. Reponses are always in a timely matter, and she is quick to resolve any issues that may arise. I am really enjoying working with Ellie and she s a credit to the company.
I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which as a contractor makes my job 10 times easier.Thank you Ellie!
Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely professional, very polite & a great attitude! A absolute all rounder! I wish I could be lucky enough to have her working for my company! Thank you again for everything Christie. Ryan McKee
Although it is not easy being managing buildings that include dozens of flats/properties, I have found that contact with Zone has been truly great so far. We own a flat in a block and there are always numerous issues to navigate. Christie in particular, is super responsive, always helpful, polite and finds solutions for us. We are very grateful!
I would like to take a moment to leave some personal feedback for Christie, who has been my main point of contact since I moved into my property in March 2025.In every interaction I’ve had with Christie, the service has been consistently professional, polite, and quick to respond. Communication is always clear and helpful, and it’s reassuring to deal with someone so reliable, efficient and most of all friendly.Keep up the great work, Zone are fortunate to have you onboard.
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Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties.
Our portal system & mobile phone app is a major part of our business model and how we approach property management.
Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more.
Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs.
We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.See more
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