Review Time
We have recently changed managing agent to zone property management, the transition has been so good and the level of service compared to our last agent is incomparable . They are always responsive and have recently assisted in a large redecoration elevation project
We have established a good working relationship with Ellieandrea who is a real credit to Zone Property Management, her hard work and assistance shows that she cares about her customers and contractors alike, keep up the good work Ellieandrea. We look forward to continuing to work with her and the team at Zone.
Always extremely happy with Zone Property Management service, we have used them a number of times. The level of service has always been outstanding, they are really easy to deal with and are very responsive. I would highly recommend using them!
The ineptitude of this Management company or rather, mismanagement is quite simply staggering. No projects are ever completed in a timely manner. I've been a resident at Blu Bracknell for over three years and only now have the common area carpets been deep cleaned! They were such in such an appalling state previously. The massive rat infestation continues to pose a serious problem to health and safety and especially children whose play areas are in the vicinity of the bins - after repeated requests to improve and secure the bin areas making them inaccessible to rodents - this only falls on deaf ears. The window cleaning service is likewise appalling and the lift is frequently out of service rendering life at Blu Bracknell impossible for the elderly or disabled. All of this is compounded by the spate of thefts and acts of vandalism at Blu Bracknell where residents frequently have parcels stolen from the common areas and Zone Management's reluctance to install CCTV to serve the best interests of residents and keep them safe. Lastly, Zone Management have embarked on a ludicrous scheme appointing Parking Control Management to monitor the car park and fining residents in the event their allocated bay is occupied by another vehicle and they’re obliged to park elsewhere in the residential car park. Zone Management are actually instructing residents to park off site on the main road adjacent to the apartment complex where visibility for oncoming motorists is extremely limited and posing a serious threat to life to any driver of a vehicle emerging or turning into the property. The alternative - as explained by Zone Management is for residents to purchase a "scratch card" and to park in a visitor bay! The purchase of scratch cards also applies to any resident wishing to have a visitor on site! And the number of scratch cards available for purchase (not cheap) annually is limited restricting the number of visitors a resident may have! Lastly and by no means least - Zone Management are advertising the rental of unoccupied bays to residents with a second vehicle for hundreds of pounds each month! Prior to PCM monitoring the car park in the early hours of each morning parking was never an issue at Blu Bracknell. Other issues .....intercom system has never been operable and visitors unable to ring the bell to my flat. The concierge I was promised who would receive parcels never materialised and who actually decides to place light coloured carpeting in common areas???!!!!!
Hopeless 1) bin areas absolute disgrace 2) intercom has never worked in 5years even though that was paid for on purchase of flat3) bin areas full of rats because overflowing bins 4) no disabled access on any of the building 5) windows are much cleaner before the window cleaners have been 6) carpets in communial areas are disgustingly filthy7) carpets in communial erraste equally disgusting filthy never been cleaned in 5 years 8) lift is out of service for weeks at a time 9) service charge get put up to what ever they want but nothing gets replaced Overall very unsatisfying as all we get from zone there’s no money even though we pay quite a sum for this lack of service
Ellie contacted me to arrange a management plan for her portfolio of properties, access was arranged promptly and efficiently surveys were carried straight away, have now worked with Ellie and zone property management for a year and it's been a 100% smooth process.
We have provided Health and Safety services to Zone Property Management for the last 3 years (Ablemarsh Safety Consultants Ltd). Ellie and the team are a pleasure to work with. They are well organised and everything always goes smoothly. I hope this relationship continues long into the future.
I have always been extremely happy with the service so when I came to writer review to show my appreciation, I was shocked to find a bad review ! I have no complaints, but praise for zone property.they have always kept me informed of any issues and promptly sorted them .
We have worked as contractors for Zone Property Management, providing fire risk assessments (Ayassessments Ltd). We have communicated with Ellie in the office and she has always been super helpful, providing us with all the necessary documents ahead of our inspections and being forthcoming with any keys and codes, and it's really refreshing to work with a prompt, organised and professional company.
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Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties.
Our portal system & mobile phone app is a major part of our business model and how we approach property management.
Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more.
Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs.
We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.See more
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