Review Time
Now that Ellie from Zone is our established Property Manager and contact point, I know I can refer any issues to her, and they will be investigated/addressed. Based on my experience, I have full confidence in her ability to look out for the interests of residents and keep our property well-maintained, safe, and secure.
It has been a pleasure to deal with Christie at ZoneProperty. She has proven to go above and beyond to help me with the queries I have had in the last year and cannot fault her dedication, customer service and warm-hearted approach to the work she does. Many thanks to this company!
I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the issue resolved. She is an absolute credit and took accountability of the situation, showing great empathy and professionalism. Thank you so much Christie.
★☆☆☆☆ Unprofessional, Unresponsive & Rude – Serious Safety Issue MishandledI rarely write reviews, but my experience with Zone Property Management has left me no choice.I initially received a notice about urgent electrical and fire safety checks at my property, and I fully understood the importance. After receiving multiple chasers, I arranged an appointment, but had to cancel on the day due to unavoidable work commitments—for which I was sincerely apologetic.Since then, I have made three follow-up emails and four phone calls to reschedule the inspection—all completely ignored. It’s unacceptable, especially for a matter involving health and safety risks.When I finally did get a reply, it was from someone named Uyi, who was shockingly rude and unhelpful—a completely unprofessional response after I had been chasing them for weeks.No resident should have to fight this hard to ensure basic safety checks are carried out, especially when they’ve shown willingness to cooperate.Zone Property Management needs to retrain their staff in basic communication and courtesy—and start treating resident safety with the urgency and respect it deserves.
We are now suddenly asked to pay an extra £1.3k because their assumed budget for this year is not going to make it!!! Property’s main gate was broken for over 3 months which lead to our parcels being stolen day in day out. Everything takes so much time to get fixed. I would not recommend and would change them straight away if I could.
It's been a great pleasure working along side ellie and zone property management. The communication, efficiency and outstanding work ethics to ensure that the works carried out run smoothly and that are completed to the highest standard and adhering to the lastest regulations. Looking forward to working with zone property management in the future
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Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties.
Our portal system & mobile phone app is a major part of our business model and how we approach property management.
Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more.
Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs.
We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.See more
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