Review Time
Trying to get my pension contributions refunded, I did all the process but never received my funds back, they ignore emails and are completely useless. I called to know the situation and the operator said I’ll get an email reply, this was almost a week ago. Get a grip!
I have been paying for income protection for a decade, with three years spent with the provider. After falling seriously ill in 2025, both the company doctor and my GP advised that I was unfit to work. Unfortunately, I'm still suffering and facing financial strain. I genuinely want to recover and return to work, but I've been waiting on my claim outcome, which my GP has clearly indicated is justified. Yet, the company does not recognize mental health and severe trauma as legitimate reasons for being unable to work. Despite the company doctor's advice against returning to work, the provider insists I should be able to. It feels like all the money spent on protecting my income has been wasted. The claims team was dismissive and unhelpful, and even though one representative apologized for her tone, it felt condescending. I plan to cancel all my products with the company, as they lack customer compassion. I feel discriminated against due to my mental health, which should not be a factor in assessing my ability to work. This experience has left me feeling abandoned during a vulnerable time. I strongly advise against getting income protection from this provider; they have a poor payout record. Even after paying a significant monthly fee for many years, I'm left without the support I need. Please be cautious.
I have been paying for income protection for a decade, with three of those years spent with the provider. After becoming severely ill in 2025, both the company doctor and my GP confirmed that I was unfit for work. I am still struggling and facing financial difficulties. I genuinely want to recover and return to work, but I am still waiting for my claim decision, which my GP has stated is warranted. Unfortunately, the provider does not acknowledge mental health and severe trauma as valid reasons for being unable to work. Although the company doctor advised against my return, the provider insists I should be capable. It feels as though all the money I've invested in income protection has been in vain. The claims team was dismissive and unhelpful, and while one representative did apologize for her tone, it felt patronizing. I plan to cancel all my policies with this provider, as they lack customer compassion. I feel discriminated against due to my mental health, which should not impact their assessment of my work capability. This situation has left me feeling abandoned during a vulnerable time. I strongly recommend against obtaining income protection from this provider; their payout history is concerning. After years of paying a significant monthly fee, I find myself without the necessary support. Please be cautious.
Two elderly individuals were left in the cold trying to reach breakdown assistance, only to be met with annoying music and a message stating they were busy. It felt like they prioritize profit over providing adequate service. I eventually had to fix the car myself. At 80, being stranded on the roadside is unacceptable.
I attempted to make payments multiple times, but each attempt failed. Filling out a quote took an excessive amount of time, which was a painful experience. A sales representative contacted me but then stopped responding. It's concerning to think about what would happen if I needed to make a claim.
Despite having seven years of no claims, my insurance renewal has increased by over 400 euros in the last three years. Additionally, the provider does not insure electric vehicles, despite claiming to offer such insurance. I would strongly recommend avoiding this provider.
I took out insurance for a reservation but fell ill and couldn’t travel. I was asked to provide documentation from my doctor and the booking platform. After complying, they kept requesting more information that wasn’t specified initially. Very dissatisfied with the customer service; I would not recommend this provider.
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