liel ben noon

I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During

I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat...

Karrin

I had asked for personal service, as I had a large loan that I was paying off early and I was paying

I had asked for personal service, as I had a large loan that I was paying off early and I was paying down the majority of debt that was acquired while my son was in treatment for leukemia. They disre...

Supratim Ghosh

I had an excellent experience with First Tech Bank. The service was smooth, professional, and custom

I had an excellent experience with First Tech Bank. The service was smooth, professional, and customer-focused. Jake Stone, my point of contact, was extremely helpful and supportive throughout the pro...

Kevin Williams

They always seem to figure it out, the State St branch is not as good as the Keizer Branch. State St

They always seem to figure it out, the State St branch is not as good as the Keizer Branch. State St is more stuffed shirt kind of attitude and just not as welcoming as the Keizer Branch.

steve rodriguez

I called in today to get an update as to when I would be receiving bonus reward points from a promot

I called in today to get an update as to when I would be receiving bonus reward points from a promotion at the end of 2025. I was very frustrated after talking to 2 credit union employees who told me...

Bhanu V

Customer service representative was very patient and helpful. She helped me to resolve my on online

Customer service representative was very patient and helpful. She helped me to resolve my on online banking issues. I thought of going to bank, but she was able to fix it over call itself and provided...

MG

Very good service

leonord54

Customer Service was exceptional!

Genevieve Morgan

Smiling faces

Always a friendly, professional and prompt staff.

Chance Ross

Concerned tellers.

The tellers were very responsive to my request and a banker was readily available to assist me.

ZW

I’m new to the bank but I am very…

I’m new to the bank but I am very pleased with everything so far. Anytime I go in there they’re very kind and sweet. I like doing business with people like that. Keep up the good work.

Val Hughes

Customer service is superb

Customer service is superb! From the initial phone call to our meeting with Amber, opening an account, and mostly dealing with fraud was exceptinally well done. The teller noticed that we were stres...

Manuel C

Been a member since 2017. Was better then. Horrible now. Had a credit card when I first opened my ac

Been a member since 2017. Was better then. Horrible now. Had a credit card when I first opened my account and got a starter $500 limit. Over the years I've tried 3x to get the limit increased/rate low...

Desmond Scott

Why is RBFCU moving towards requiring…

Why is RBFCU moving towards requiring palm scanning at the branches to conduct transactions? In biblical terms, "mark of the beast scanning right hand" refers to the idea that using a hand scanner to...

Oliver Sanders

Awful Credit Union

Awful, the worst credit union I have ever been associated with. Don't put your money here. My account numbers have been stolen many times and they have frozen my accounts for no good reason.

TB

I am so disappointed with RBFCU

I am so disappointed with RBFCU. I was a TEXAS resident who moved from TX to another state that does not have RBFCU but decided to keep the account out of loyalty. Having said that, RBFCU has incor...

PlugVeg69

Beyond disappointing

Beyond disappointing. I'm a member over 50 years, and today I again wonder why. Clearly, bigger isn't better. They charge me to count change, even if I want to deposit $$. Plus they refuse to witness/...

Madarrow9293

Complete waist of time

Complete waist of time, they pulled my credit (came back A+) but they were not actually interested in lending anywhere near their advertised rates nor according to any of their advertised terms on the...