Review Time
Extremely Frustrating Experience - 4 Days Without Access and No Support! I am very disappointed and upset with the service. As a paying customer, my website has been completely offline for the last 4 days due to a technical issue with their system. I have tried to contact them multiple times via chat and email, but I have received no response at all. It feels like I'm speaking to a wall while my business is losing money every hour the site remains down. Their technology caused my pages to disappear, and now I'm being asked to pay more just to resolve a problem they created. This is not professional; it’s a nightmare. If you value your business and need dependable support, I recommend avoiding this service. I am now initiating a chargeback with my credit card company as they have not provided the service I paid for or acknowledged my request for a refund. If I could give zero stars, I would.
I am in the process of creating a course titled "WordPress Websites: from Overwhelm to Mastery". A significant challenge for many individuals building a website, who prefer to avoid technical complexities, is finding reliable hosting and technical support. In my experience, the support from one service is unmatched, and I tend to ask more difficult questions than the average user. Typically, I find answers faster than many support teams. Additionally, the performance metrics I’ve observed are impressive. While many hosting services score in the 30s and 40s on PageSpeed, this service consistently achieves scores in the 90s. For example, their own site has a performance score of 90, with excellent ratings in accessibility, best practices, and SEO. For a significant client project using WooCommerce and a popular page builder, I recorded scores of 91 for performance and 98 for SEO. Overall, I am very pleased with the results.
I am currently developing a course titled "WordPress Websites: from Overwhelm to Mastery". A major concern for many individuals creating a website, who prefer not to become tech experts, is reliable hosting and technical assistance. In my experience, the support from one service stands out as the best I've encountered, and I tend to ask more challenging questions than most users. Typically, I find answers more quickly than many support teams do. Moreover, the PageSpeed results I've seen are remarkable. While many hosting services score in the 30s and 40s, this particular service consistently achieves scores in the 90s. For example, their site scored 90 in performance, with excellent ratings in accessibility, best practices, and SEO. For a large client project utilizing WooCommerce and a popular page builder, I recorded scores of 91 in performance and 98 in SEO. Overall, I am highly satisfied with the outcomes.
I had a very disappointing experience – it was not suitable even for a basic landing page. I operate a small shop and chose this service based on its promise of an AI website builder that creates a functioning site in just a few clicks. Unfortunately, this was not the case for me. I paid for a plan and a domain. My goal was simple: a landing page for Christmas gifts with just a few text sections and a contact email. What actually happened was that the AI builder claimed to generate a site, but I repeatedly saw no pages under “Pages → All Pages”. The editing tool opened an interface that didn’t correspond to any actual WordPress pages. Accessing WP Admin sometimes resulted in a message stating I was not allowed to access that page. I followed all recommended steps, including rerunning the AI wizard and checking plugins, but the result was the same: no editable landing page. The domain verification process was also confusing, with a status indicating it was not verified and no clear resolution available. Ultimately, I had to manually create a page in WordPress just to have something functional, while still waiting for the technical team to resolve the AI setup issues. For a product that markets itself as an easy AI solution for small businesses, this has been a very poor experience, wasting a lot of time and energy without producing a basic working result from the AI builder. I would not recommend this service's AI Website Builder to other small business owners needing a reliable way to launch a landing page.
I encountered an issue with my website, and the representative went above and beyond to assist me in resolving it, getting my site back online in just 2 minutes. I have been using this service for years and appreciate their platform; I highly recommend this service for hosting, especially if you want your site to load as quickly as possible!
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10Web is a leading AI Website and AI E-commerce Builder. In today’s era, we democratize access to online opportunities. Our AI-powered tools simplify the creation and management of digital businesses, breaking down technical barriers.
Our AI Website Builder simplifies the creation, management, and scaling of your online presence. Meanwhile, 10Web Hosting enables peak performance, reliability, and speed for your website, democratizing advanced technology for all.
With 10Web, you can concentrate on your passions, while we manage the technical details.
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