Review Time
As a family office overseeing multiple operating companies across different industries, stability, scalability, and support are non-negotiable for us. VitalPBX has consistently delivered on all three.
VitalPBX provides a robust and flexible PBX platform that adapts well to different business sizes and use cases, from single entities to multi-company environments. The system is reliable, easy to manage, and integrates smoothly into our broader IT and communications stack.
As a family office overseeing multiple operating companies across different industries, stability, scalability, and support are non-negotiable for us. VitalPBX has consistently delivered on all three.VitalPBX provides a robust and flexible PBX platform that adapts well to different business sizes and use cases, from single entities to multi-company environments. The system is reliable, easy to manage, and integrates smoothly into our broader IT and communications stack.
I have been a 3CX partner for 16 years - mostly small businesses with 4 lines. 3CX have now said they no longer support small businesses and removed my partner status then doubled the cost for small instances. So looking for an alternative. I am following the training course and sofar I have everything working. Multiple extensions, trunks, ring groups, IVR, voicemail etc. It is a steep learning curve but I am getting there.
VitalPBX software is pretty good until you get an issue. If you are using this as multitenant and making a business out of it. I would seriously consider looking elsewhere. Case scenario: Few issues on some tenants and some global issues. Affecting business so reach out to VitalPBX for assistance. You might as well be talking to a wall. Some of their new agents repeat the same question although been answered, some one else will come on the ticket and ask the same thing again. takes anything from 1-3 days for a reply. Ask for a call to explain, they ignore or again ask the same baseline questions. I have been using vitalpbx now for around 4 years and up until we had an issue. it was great. I am unable to move the business forward using this software and currently looking for alternative that has support. especially when paying $250 per server and about to start setting up HA so need additional licensing etc.
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