Name: 123stitch.com
Telephone: 000000000
Rating: 3.9

Michelle M Guest

Great customer service

I purchased 4 cross stitch charts but one was incorrect. I contacted customer service, gave my order number and explained what had happened. I was told to keep the incorrect chart and was issued a refund. Love 123 stitch. Will definitely be using them for my cross stitch supplies and patterns.

Date of experience: Sep 29, 2025

Valued Customer Guest

11 months ago

Really happy with my order!

This place is really great. I decided to try them because I don’t want to support Amazon any more. I purchased a book, thread and fabric. Everything arrived exactly when order tracking said it would, carefully and perfectly packed. Shipping was $3.49 which is very reasonable. I will shop here again. It’s a small business, so you might not receive your purchases as quickly as Amazon, but the quality and care are worth it.

Date of experience: Mar 17, 2025

L V Guest

1 year ago

Sometimes they get swamped with orders and yours is late.

The sheer lack of communication about delays is astounding. You would think you would at least be informed as to why an order has been sitting for a week "ready to ship"....no response from customer service.Edit: The day after I wrote this, I got a response from CS saying that they have been having delays from n influx of orders, and my order would ship today. This is understandable, but maybe put some sort of notice on the site, so that people can go elsewhere when they need something within a short time frame.

Date of experience: Jan 22, 2025

Opal Guest

1 year ago

This used to be a great shop

This used to be a great shop. Customer service was awesome but an order i made a month ago has not had a tracking update for 3 weeks and ive been told to wait since it was the holidays. Two weeks have passed and there hasn't been any change in status or a response

Date of experience: Jan 14, 2025

Linda Castro Guest

1 year ago

GREAT shop for paper crafters (and cross-stichers)

Fastest order fulfillment even with very reasonable shipping cost. HUGE selection of stamps and dies, and some of the best prices. Lots of other papercrafting (and cross-stitch/sewing) products, too.

Date of experience: Jan 04, 2025

Nancy Saucier Guest

1 year ago

123 Stitch For All Sewing Supplies…

Great collection of patterns and supplies Also fast shipping .Items purchased are carefully packaged and arrive safely. Helpful customer service. Always available to bring quality service to their customers.

Date of experience: Nov 30, 2024

Caroline Austin Guest

1 year ago

123stitch is a real boon for stitchers…

123stitch is a real boon for stitchers in the UK. The range of products is brilliant; postage charges are so cheap and the tracking service is excellent. What really impressed me though was that when I wanted to cancel an order shortly after I had placed it, they immediatle cancelled it with no fuss. This is my first port of call for embroidery supplies in the USA. I can thoroughly recommend them.

Date of experience: Oct 28, 2024

Jason Whaley Guest

1 year ago

Shipping is amazing to the UK

Shipping is amazing to the UK. Without 123 Stitch it would be so limiting. Orders arrive within a couple of weeks. You can see where they are with tracking. I contact them for requests and they sort it 100%.

Date of experience: Aug 21, 2024

Lilian Gouws Guest

1 year ago

Company refuses to ship to South Africa…

Company refuses to ship to South Africa and fail to give a reasonable explanation

Date of experience: Jul 22, 2024

Linda Burket Guest

1 year ago

Great service

Great service! They are always helpful. Their shipping rate is exceptional and always receive my order quickly and in in great shape. Can't find anything negative to say about this company!!!