Review Time
Repeated overcharging and terrible customer service. When I contacted them about the incorrect charges and asked for compensation, I received a vague and unhelpful explanation instead of a proper solution.
Very disappointing experience. I expected transparency and accountability, but got neither
I started chatting, expecting to interact with a bot, but to my delight, after detailing my needs, the representative requested my phone number and called me right away. She was very professional and friendly, clearly explaining each step and resolving my issue efficiently during the call. This is what a seamless customer experience is all about—thank you!
I began my inquiry via chat, initially thinking I was interacting with a bot. To my surprise, after I shared my requirements, the representative asked for my phone number and called me right away. She was very professional and warm, clearly explaining each step and effectively resolving my issue during the call. This is a frictionless customer experience—thank you!
I canceled my subscription about a year ago, but since then, I've received approximately six calls asking why. The service was expensive and slow while roaming—please stop calling me. Based on this experience, I wouldn't return even if the price was significantly lower. No more, please.
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