Name: dreame.com.au
Telephone: 000000000
Rating: 1.1

Matilda Cat Guest

12 Jan 2025 sent my beloved 14 month old Dreame away to be repaired. Never heard anything from Dre

12 Jan 2025 sent my beloved 14 month old Dreame away to be repaired.

Never heard anything from Dreame.

Even jbi high 4 struggled to receive any information.

There is no phone number you can ring

After relentless calls to jb
I finally got a credit after 11 weeks and that was only because of the jb high 5 crew felt sorry for me having to wait so long and have them an ultimatum.
So due to the lack of customer service I would not recommend

Date of experience: Feb 21, 2026

Lorna Morgan Guest

2 months ago

Good product, but lacking in post-purchase support!

Good product, but the lack of after-sales support for technical issues is frustrating... I've sent multiple emails without any response, and calling for help is pointless as no one picks up the phone!

Date of experience: Dec 07, 2025

Tristan Ross Guest

2 months ago

Lack of After-Sales Support

The product is nice, but the after-sales support for technical issues is non-existent. I've sent multiple emails without any response, and calling is pointless as no one answers the phone!

Date of experience: Dec 05, 2025

Sam S. Guest

5 months ago

Received Defective Items with No Refund

I was sent defective items and have been going in circles for months trying to get a refund. My experience has been terrible. I strongly advise against buying from this company, as I've heard similar complaints from others.

Date of experience: Oct 02, 2025

Laurence P. Guest

8 months ago

Service Rating: Zero

Service deserves zero stars. I was promised fixes, but after 9 months, there's been no progress. I follow up regularly but receive no response. It's become a frustrating joke. Avoid this!

Date of experience: Jun 10, 2025

XxFrezer97xX67 Guest

9 months ago

Terrible Customer Service Experience

The customer service is appalling. I've been waiting over 6 months for a replacement for faulty products, and there's no way to speak with a representative. It's disappointing, especially given the high cost.

Date of experience: May 28, 2025

Delia J. Guest

9 months ago

Do Not Trust This Company

The robot vacuum worked well initially, but then it started malfunctioning. After weeks of trying to get help, I was told to submit a fault record, but communication was poor. Eventually, I was advised to return it for a refund, but they claimed it wasn't refundable due to being an older model. The after-sale support is severely lacking.

Date of experience: May 06, 2025

Janet Barnes Guest

10 months ago

Extremely Disappointed: Faulty Product & Poor Support

I expected a premium experience but received a dysfunctional vacuum and no real assistance. Since late April, I've been trying to resolve the issue with no success. Despite acknowledging the fault, there's been no replacement or refund. Communication has been ignored, and I plan to escalate this matter.

Date of experience: Apr 30, 2025

JC33 Guest

1 year ago

Avoid This Purchase

I bought a vacuum mop with a supposed 2-year warranty, but it failed within that time. The company claims it's out of warranty and has ignored my requests for assistance. A very frustrating experience.

Date of experience: Feb 25, 2025

WinLiberty11 Guest

1 year ago

Disappointing Experience with the Company

I ordered a robot vacuum in November 2024 and have yet to receive it. Customer service has been unhelpful, and my request for a refund was met with illogical responses. The lack of communication is unacceptable, and I'm now escalating this issue.