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JubailuTrustpilot Logo whiteTrust CentreTrust CentreTrust CentreHow Trustpilot worksTrust report 2025Trustpilot’s use of AIPublic affairsPublic affairsInvestorsFor investorsInvestor RelationsWhy invest in TrustpilotResults, reports and presentationsRegulatory newsAnalyst coverageAnalyst consensusSustainabilityFinancial calendarIPO informationShareholder informationShareholder FAQsShareholder meetings and documentsShare price centerGovernanceBoard and executive teamsAnti bribery policyModern slavery policyCode of ethicsArticles of associationTerms of referenceSchedule of matters reserved for the boardLegalGuidelines and policiesOur guidelines and policiesFor reviewersFor businessesFor everyonePressGlobal announcementsPressBrand hubPress contactCareersWorking at TrustpilotCareers at TrustpilotOpen jobsDEI at TrustpilotCompanyAbout TrustpilotTrustpilot for ConsumersTrustpilot for BusinessTrustpilot Data SolutionsContact usMenuCloseGuidelines for reviewersGuidelines for reviewersMay 2025A graphic showcasing two photos. One of a man looking at his Tablet and one close up of a man's hands holding a smartphone which is displaying the Trustpilot website.May 2025(version 2)Our purpose is to help people and businesses help each other. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. We believe in the power of reviews and allow everyone to play their part in building our trusted community. To help us protect the integrity of our platform, we require all reviewers to follow these guidelines, as well as our Terms of Use and all of the policies on our website.You can also see our Help Center for more details on how we work.Key takeawaysOur Guidelines for Reviewers go into depth on many subjects. It may be more information than you need. Here are some of the key things to be aware of:Anyone can read reviews, but you need a user account to write one.Reviews should be based on your genuine experiences with a business’ service or product (and keep it relevant, please).Don't write incentivized reviews (e.g. if you've been offered something in connection with writing a review).Be respectful in your reviews and avoid harmful, illegal, or promotional content.You can edit or delete your reviews at any time.Fake reviews are not allowed and will be removed.You can flag reviews that you believe violate Trustpilot's guidelines.Do I need a user account to write reviews?What if my username, profile picture, or details are wrong?Who can and can’t write a review?Do I have to be invited to leave a review?How do I write a useful review?Can I edit or delete my reviews?What about fake reviews?Can a business request information from me?Can I flag reviews that breach Trustpilot’s guidelines?For which reasons can a review be flagged?What happens if my review is flagged?What if I disagree with a decision?How can I report misuse by a business?Can Trustpilot remove my user account?Who has the final say?Trustpilot footer logoCompanyAbout usTrust CentreInvestorsLegalPressPublic affairsCareersBrand hubGet in touchConsumer / Review CommunityJoin the communityWrite a reviewHelp centerConsumer blogGet in touchTrustpilot for BusinessTrustpilot for businessLog inBook a demoHelp centerPlans and pricingBusiness blogData solutionsGet in touchCountryUnited StatesFollow us onlinkedinfacebookxyoutubeTerms and ConditionsPrivacy PolicyCompany GuidelinesTrademark GuidelinesManage cookiesModern Slavery StatementDSA Transparency ReportSystem statusDo not sell or share my personal information© 2026 Trustpilot Inc. All rights reserved.
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Guidelines for reviewers
Guidelines for reviewers
May 2025
A graphic showcasing two photos. One of a man looking at his Tablet and one close up of a man's hands holding a smartphone which is displaying the Trustpilot website.
May 2025
(version 2)
Our purpose is to help people and businesses help each other. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. We believe in the power of reviews and allow everyone to play their part in building our trusted community. To help us protect the integrity of our platform, we require all reviewers to follow these guidelines, as well as our Terms of Use and all of the policies on our website.
You can also see our Help Center for more details on how we work.
Key takeaways
Our Guidelines for Reviewers go into depth on many subjects. It may be more information than you need. Here are some of the key things to be aware of:
Anyone can read reviews, but you need a user account to write one.
Reviews should be based on your genuine experiences with a business’ service or product (and keep it relevant, please).
Don't write incentivized reviews (e.g. if you've been offered something in connection with writing a review).
Be respectful in your reviews and avoid harmful, illegal, or promotional content.
You can edit or delete your reviews at any time.
Fake reviews are not allowed and will be removed.
You can flag reviews that you believe violate Trustpilot's guidelines.
Do I need a user account to write reviews?
What if my username, profile picture, or details are wrong?
Who can and can’t write a review?
Do I have to be invited to leave a review?
How do I write a useful review?
Can I edit or delete my reviews?
What about fake reviews?
Can a business request information from me?
Can I flag reviews that breach Trustpilot’s guidelines?
For which reasons can a review be flagged?
What happens if my review is flagged?
What if I disagree with a decision?
How can I report misuse by a business?
Can Trustpilot remove my user account?
Who has the final say?
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About us
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Investors
Legal
Press
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Get in touch
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Join the community
Write a review
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Trustpilot for business
Log in
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Get in touch
Country
United States
Follow us on
linkedin
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youtube
Terms and Conditions
Privacy Policy
Company Guidelines
Trademark Guidelines
Manage cookies
Modern Slavery Statement
DSA Transparency Report
System status
Do not sell or share my personal information
© 2026 Trustpilot Inc. All rights reserved.
Hope you can get your site’s security fixed soon—-because now every time we try to log in, signal appears saying it’s infected with dangerous viruses —-Please fix—because so many of us miss this “best of all language-learning sites” —but now we don’t dare use it because of this dangerous virus infection :(
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