acmerlaser.com

3.9
3.9 Based on 17 reviews

ACMER is committed to cutting-edge laser technology and is equipped with the world's first Corexy laser engraving machine and the world's first gantry dual-machine laser engraving machine - ACMER P3. In addition, there is ACMER X1, the world's first 120W ...

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Average Rating

3.9

/
5

17 Reviews

5 Star
68%
4 Star
11%
3 Star
0%
2 Star
0%
1 Star
21%

All Reviews

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Leonard Brum
I couldn’t be happier with my ACMER S1 laser engraver. From build quality to performance, this machi

I couldn’t be happier with my ACMER S1 laser engraver. From build quality to performance, this machine has exceeded my expectations at every step. Assembly was straightforward, the frame feels solid and well-engineered, and once dialed in, the S1 delivers clean, consistent, and highly detailed engravings.

What really sets ACMER apart is their outstanding customer service. Every question I’ve had was met with fast, clear, and genuinely helpful responses. Their support team clearly knows the product inside and out and actually takes the time to help you succeed, which is rare and incredibly appreciated.

It’s obvious that ACMER stands behind their product and cares about their customers’ success. Knowing that there’s a competent and friendly support team ready to help gives real peace of mind and makes learning and experimenting with the S1 far more enjoyable.

5
Date of experience: Jan 12, 2026
Jasmine Clark
Excellent engraving and outstanding support

I purchased a 24w engraving machine and it works flawlessly; however, we encountered a problem after the three-month exchange warranty. Thankfully, the factory and customer support team have been incredibly helpful and are actively working to resolve the issue. This level of customer service is crucial when making a purchase. Highly recommend this company!

5
Date of experience: Dec 22, 2025
leon575895
Great Experience with the 2 in 1 Laser Module

I ordered a 2 in 1 laser module along with the 48W and rotary extensions. I encountered a minor issue with the glass on the module, so I reached out to customer service. While it takes a day or two to get responses, they have been friendly and helpful. They've assured me that a replacement part will be sent at no charge. Overall, the order was processed smoothly, and everything arrived well-packaged and in good condition. A positive experience despite the minor setback.

5
Date of experience: Dec 19, 2025
Beau M.
Fantastic Experience

My experience was fantastic. The product is excellent, and the support provided was outstanding.

5
Date of experience: Dec 19, 2025
Becki Long
Perfect Engraver for My Needs

The laser engraver is ideal for my work. I use it to etch and cut puzzles for a non-profit supporting women and children affected by human trafficking. Everyone who sees the puzzles praises their quality. A great machine that is easy to operate.

5
Date of experience: Dec 15, 2025
Odin Scott
Excellent Product with Superb Customer Service

The laser engraver performs wonderfully. I use it with software and have achieved great results on various materials. The customer service was exceptional, arranging for a replacement part to be sent quickly. Thank you!

5
Date of experience: Dec 12, 2025
Lillian C.
Outstanding Product with Excellent Support

I purchased a 24w laser engraver and it engraves flawlessly. Although we faced an issue after the three-month exchange warranty, the factory and customer service were consistently helpful in addressing our concerns. This level of customer support is crucial when making a purchase. Highly recommend!

5
Date of experience: Dec 06, 2025
Derick
Great Experience with Customer Support

I want to share my experience with the company. Although I faced a minor issue with my module, it didn’t reflect the overall quality of the equipment—these things can happen. The standout for me was the customer support. The representative was attentive, patient, and professional throughout the process, making me feel supported. Their dedication made everything easier, reinforcing my confidence in the company. Great products are important, but exceptional support is invaluable.

5
Date of experience: Dec 03, 2025
Dr_Praline_43
Excellent Product and Easy Setup

The 2 in 1 product is outstanding, easy to set up, and performs exceptionally well. Initially intended for cutting leather, I've found it versatile for various applications. As a first-time user, I was pleasantly surprised by its simplicity. I opted for different software without any issues, making it user-friendly.

5
Date of experience: Nov 28, 2025
K3NCR4FT
Disappointing Customer Support Experience

I had a very frustrating experience with customer support. Delivery took an excessively long time.

1
Date of experience: Nov 24, 2025

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Business Details

  • ACMER is committed to cutting-edge laser technology and is equipped with the world's first Corexy laser engraving machine and the world's first gantry dual-machine laser engraving machine - ACMER P3. In addition, there is ACMER X1, the world's first 120W water-cooled 2450*1250mm ultra-large size enclosed laser engraving machine.

  • email support@acmerlaser.com
  • call +12137769505
  • language https://acmerlaser.com

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