Review Time
After 20 years with this service, I recently encountered some technical issues. However, I was impressed with the prompt assistance from the tech consultant who resolved my problems efficiently. Both the desktop and online versions synchronize perfectly, keeping me connected with clients while I’m on the move. Thank you for the quick help!
After using this service for 20 years, I recently faced some software issues. I was pleasantly surprised by the quick response from the tech consultant who helped me get back on track. The desktop and online versions sync flawlessly, keeping me connected with clients on the go. Thank you for the support!
I've been a loyal user for over 15 years, but my experience changed drastically in 2025. Since renewing, the compatibility between the service and Outlook has been disastrous. Currently, there’s no sync at all, and despite having multiple escalated tickets, the issues remain unresolved. This is severely impacting my business, and the lack of results is frustrating.
I previously used earlier versions of the service without any issues. Recently, I switched to the online version, and it has been nothing short of a disaster. It has failed to import my prospect spreadsheets and send group emails effectively. I recommend avoiding this latest version as it differs greatly from the past.
Having used this service for nearly 20 years, the changes made in 2024 regarding email marketing have been disappointing. The provided resources for navigating these changes were not helpful. My only positive experience was with a tech support representative who assisted me frequently. Unfortunately, the issues with email delivery to spam folders resulted in significant financial losses for my business. The recent shutdown of my database access without proper warning has made me reconsider my loyalty. I plan to switch to another CRM next year.
This software is crucial for our operations. We track all interactions with clients, prospects, and vendors in a centralized database. The integration with our email and calendar systems is seamless, enhancing our communication efficiency.
I am pleased to share that a senior technician reached out to me after my review and worked alongside me for weeks to resolve the issues I was facing. Although he wasn't immediately familiar with my concerns, he took the time to research and follow up. After several discussions, it seems we've resolved everything. His support has significantly improved my experience.
This software has revolutionized how we engage with our clients. Its automation features allow us to send personalized email campaigns effortlessly, enhancing our productivity and enabling us to manage more requests without sacrificing quality.
I've been using this service since its first version. It has evolved and added features akin to other platforms, but it still lacks some enterprise-level functionalities. While I appreciate the ability to add tables, I'm disappointed by the removal of some previously available features.
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Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.
For 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them. Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.
Act! Advantage includes the largest injection of new functionality in Act’s history, broadening its footprint across your entire front office. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
With new features such as Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more - Act! Advantage delivers a comprehensive front-office toolset that unifies and optimizes sales, marketing, and service activities and eliminates the need for third-party tools.
Act! Advantage is built for the way SMBs work, and in today’s economy, that means more than just growth; it means resilience.See more
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