activegarden.co.uk

4.9
4.9 Based on 193 reviews

Welcome to Active Garden, Specialists in Domestic & Commercial Outdoor Play Equipment & Surfaces. Contact us today for more information....

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Average Rating

4.9

/
5

193 Reviews

5 Star
93%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
0%

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Bridget Price
Great climbing frame and excellent service

I bought the BlueRabbit Penthouse (with swing module) which my 3 year-old daughter absolutely loves. The three levels are perfect, offering plenty of opportunities for imaginative play. It is accessible for her as a 3-year old, but at the same time, it feels like it has a lot to offer for may years to come. The accessories I have - climbing wall, two slides and climbing net - are all great. The climbing frame as a whole is very solid and well designed. I had decided I liked the BlueRabbit range and had searched around for a UK company that supplied them. When I contacted Active Garden, they had had a busy summer and didn't have much in stock. Nevertheless, they were extremely accommodating and able to make the kit with components available to them, rather than waiting for the manufacturers to send them over from Belgium. I spoke to Marianela on a number of occasions. She was always extremely friendly, responsive and helpful; setting out what was available, explaining how the wood is sourced (locally) and how the kits are put together. When the kit was delivered, one of the packages was missing, having got lost by the delivery company. Marianela was very quick to send out a new replacement package. I felt the service was excellent throughout. I would very much recommend the BlueRabbit range and Active Garden.

5
Date of experience: Oct 03, 2020
Charla B.
I phoned for advice and the lady who…

I phoned for advice and the lady who talked to me was very helpful and extremely pleasant. The swing I purchased is good quality and was delivered on time. I am very satisfied with the whole experience, thank you ‘Active Garden’.

5
Date of experience: Sep 21, 2020
Merle Morgan
Excellent service from booking to…

Excellent service from booking to installation.

5
Date of experience: Sep 16, 2020
Very good service

Friendly staff helped with the ordering.Everything arrived on time.

5
Date of experience: Sep 05, 2020
Rufus Coleman
First rate customer service

First rate customer service. Highly commended.

5
Date of experience: Aug 18, 2020
Sherry Brown
Absolutely lovely service when…

Absolutely lovely service when ordering. Very friendly attentive and their to help with any questions I had. Extras I ordered came very quick and packaged well. The children absolutely love the blue rabbit pent house.I couldn’t be happier c

5
Date of experience: Aug 12, 2020
Paris Turner
An Exceptional Experience.

We bought a Blue Rabbit Penthouse climbing frame from Active Garden. Right from our initial enquiry, ordering, delivery and the build, everything went so smoothly. It arrived on time, beautifully packaged with clear instructions and the quality of the product is superb. It was a lovely surprise for our granddaughter who we have missed terribly throughout the lockdown period. Having finished the initial build, we have already added more accessories which were delivered within 48 hours of ordering. Marianela was a superstar throughout the process. She advised us through our enquiries, arranged the delivery and kept us informed throughout. This is customer service at its best. We thoroughly recommend Active Garden and Marianela. Thank you once again, Paul & Sue

5
Date of experience: Jul 26, 2020
Lygix38
Great product with great service

Ordered a Blue Rabbit Kiosk which took about 4 weeks to arrive. Active Gardens kept me well informed by telephone as to when it would be dispatched and also offered some advice regarding the ground fixtures so I felt utterly confident in them from the beginning. It's a fantastic slide which my boys love to play on. Thanks so much Active Garden!

5
Date of experience: Jul 26, 2020
Melissa
Climbing frame with swings

Ordered a jungle gym climbing frame with swing attachments- some issues with original delivery as swing set was not delivered (all done during the lockdown period) but Marianella of Active garden has been very helpful when we had problems - easy to contact & speak to & put it right straight away. Also send the guy who assembled our swing set back to refit it when we had a problem.

4
Date of experience: Jul 23, 2020
Brilliant service from Marianela…

Brilliant service from Marianela throughout the design process, and excellent installation carried out by Henrikas. Will be recommending you to all our friends - thank you!

5
Date of experience: Jul 13, 2020

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