Review Time
In reply to the broker's response, the company has not provided any information, is unresponsive, and has not given any explanation for withholding the commission. They are fraudulent and should be avoided. I am bringing attention to their actions everywhere, and they continue to remain silent and offer no answers.
The service's main goal seems to be to deplete your finances. After more than a year and a half of managing an Islamic account with them, I've consistently lost money trading stocks during this time. Recently, when I transitioned to long-term stock trades, they notified me via email that my account would no longer qualify as Islamic for stocks. I intend to reclaim my funds from this service and seek a more reliable option.
The company's primary purpose is to make you lose your money.For over a year and a half after opening an Islamic account with them,I have been losing my money trading stocks throughout this period.Recently, after I switched to long-term stock trades,they sent me an email and informed me that my account will no longer be considered Islamic for stocks.I will recover my money from this company and look for a better one.
reply to response from activ scam brokerthe company not provided anything, nor is responding, nor providing any reason for not paying the commission, they are fake and scam broker, avoid them, I am exposing them everywhere and they are hiding and providing nothing in response.
English version (Trustpilot review):Absolutely unprofessional and unacceptable service.I made a deposit and was initially told it would be credited instantly. Then I was told it would take up to 24 hours. Now, two days later, I still cannot access my funds.To make matters worse, I made another deposit and I am facing the same issue — over two days waiting, with no clear resolution.This is completely unacceptable for any broker that claims to be professional.I cannot trust this platform with my money, and I strongly advise anyone considering this broker to stay far away.Their communication is poor, their processes are unreliable, and the stress caused is enormous.Avoid at all costs.Traduzione in italiano:Servizio assolutamente poco professionale e inaccettabile.Ho effettuato un deposito e inizialmente mi era stato detto che sarebbe stato accreditato istantaneamente. Poi mi hanno detto che ci sarebbero volute fino a 24 ore. Ora, dopo due giorni, non riesco ancora ad accedere ai miei fondi.Peggio ancora, ho fatto un altro deposito e sto affrontando lo stesso problema — oltre due giorni di attesa senza alcuna soluzione chiara.Questo è completamente inaccettabile per qualsiasi broker che si dichiara professionale.Non posso fidarmi di questa piattaforma con i miei soldi e consiglio vivamente a chiunque stia considerando questo broker di starne lontano.La comunicazione è scarsa, i processi inaffidabili e lo stress provocato è enorme.Evitate a tutti i costi.
Dear ActivTrades team,Thank you for your detailed reply, but I would like to clarify several key technical and regulatory points that have been overlooked or inaccurately represented in your response.First, the error message you referred to —“RemoteTimeoutError: 3DS challenge has expired, cardholder failed to complete the challenge on time.” —corresponds to an attempt dated 17 October at 17:17.However, my actual deposit attempt of €500 occurred on 16 October at 23:32, approximately 17 hours earlier.During that attempt, your payment page was completely frozen, and no 3D Secure (3DS) authentication request was ever received by my bank.This technical failure prevented me from completing the transaction.As a direct consequence, my trading account was margin-called on 17 October at 00:10, barely one hour after my failed deposit attempt.The 17-hour discrepancy between my actual deposit attempt and your system’s error log clearly indicates a malfunction in your server or payment gateway, casting serious doubt on your conclusion that no technical issue occurred on your side.Furthermore, the screenshot you provided contains no identifiable header, timestamp, or verification mark, so its authenticity cannot be confirmed.Meanwhile, my official banking records clearly show that all deposits made through your platform were processed to an account in the United Kingdom, confirming that your services were provided from London under ActivTrades PLC, which is regulated by the Financial Conduct Authority (FCA).My MT4 account is hosted on the server “ActivTradesMarkets-5 (ACTVLN01)”, which is based in London — not Mauritius.Therefore, the claim that my case should fall under the jurisdiction of the Mauritius Financial Services Commission (FSC) is unfounded, given the clear evidence that all transactions and services were handled under your UK entity.I have already submitted my complete file, including all supporting documentation, to the Financial Ombudsman Service (FOS) under reference PNX-5770544-X1V4.However, I remain open to a fair and timely resolution if you conduct an objective re-evaluation of your findings and issue an official final response in compliance with FCA complaint-handling standards.In accordance with the FOS guidelines, I kindly request that you send me your final response (“Final Response Letter”) as soon as possible in order to allow the Ombudsman to proceed with the review of my caseSincerely,Pezhman PouraliAccount number: 3036618
I'm really trying to understand why this company has a high review rating? First time I tried to open an account I was kept waiting weeks to do so. I decided a year or so later to come back and try again and I was disgusted at the application process. They ask you for your NI number, then a picture of your driving license/passport etc. Then they ask you for employment details. Then they want you to video your face moving side to side and once you get the "congratulations your application has been submitted and pending review" you then receive an email, from a member of staff, asking you to fill in another form about funding your account. I immediately declined upon that. How incredibly intrusive this process is. Absolutely no respect for the applicant's privacy, whatsoever. To show how pathetic this company is, I applied for an account with Tradu and all they wanted was my NI number. No passport/driving license photos, no video recognition, no long forms to fill out.Avoid this company like the plague. I'm now trying to get all my information deleted and the account closed (although technically still in limbo).***Late Edit***Upon receiving the reply from ActivTrades:"Please be assured that our procedures are not intended to cause discomfort, but rather to comply fully with the regulatory requirements set by the financial authorities in the jurisdictions where we operate." - Nope, you can do whatever you want when it comes to operating a broker just as Tradu, who I am with only require a name, National Insurance number and employment details. You don't need photographic evidence. You don't need video evidence. You don't need to ask people to fill out an investment form. All of this is through YOUR OWN CHOOSING and no one elses."As a fully regulated broker, we are legally obligated to perform comprehensive due diligence as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. These measures are in place to protect both our clients and the integrity of the financial system." - Gobbledygook."We do our best to make this process as straightforward and respectful as possible, while still meeting our regulatory obligations. Your privacy and the security of your information remain a top priority throughout." - you clearly DO NOT for if you had I would not have replied as I have.ActivTrades' application process if incredibly intrusive and downright authoritarian. AVOID THIS COMPANY LIKE THE PLAGUE!!! There are many others out there that do not go through this process and respect your privacy.
First point, their login screen is pathetic, blocked login, later every time it opens pop-up where we need to give credentials second time. on mobile iOS impossible to login because of this & Safari blocking popup. When i try to open Spread bet real account i followed steps clearly, surprisingly it opened one CFD and one Demo account none of them are as per my required inputs(first deposit, type as sp[read bet). Customer team confirmed once opened account as Spread account but on MT4 i see tickers are not as per demo spread bet, next day UK team mentioned account opened was not a Spread bet in live.and mentioned as previous colleague might updated status from demo. it made me laugh my self. on their systems and way those are working.Later on when i ask Any mobile app for managing account, customer support mentioned only way browser login. which blocked by pop-up blockers in secure browsers like Safari.Finally when i try to open again spread bet account to my surprise, customer team confirmed it will take from 1 hr to 48hrs to confirm and get email.i never experienced this kind of process, when customer create account and approve, later to open spread bet MT4 taking ages ? (by the time i wrote this review no confirmation and 4 hrs+ counting)
On August 13, 2025, during the 22:00 candle on USD/JPY, my broker’s platform showed a sudden 14-pip wick for a fraction of a second — enough to sweep an obvious demand zone and trigger stops — that did not appear on any other broker’s feed. I confirmed this by checking multiple sources in real time, including ECN brokers and TradingView data.This spike lasted only milliseconds, perfectly targeting a cluster of stop-loss orders, then vanished back into normal price action. Every other broker’s chart remained clean, which strongly suggests this was a synthetic price injection, not legitimate market movement.For a broker to create fake ticks that only exist on their feed, especially in a B-book environment, is unacceptable and destroys trader trust. This is either gross negligence in price feed filtering or deliberate stop hunting.If you value your capital and want to trade without artificial price manipulation, avoid this broker at all costs. There are plenty of regulated ECN brokers who do not engage in this kind of behavior.Update [14 Aug 2025]: After my review, ActivTrades responded publicly asking me to contact support. I want to note that this spike was already verified against multiple other brokers’ data and did not occur elsewhere. The 14-pip wick lasted milliseconds, swept an obvious demand zone, and immediately reversed. If this was from a liquidity provider, I request that ActivTrades publish the exact LP tick data for USD/JPY at 22:00 UTC+1 on Aug 13, 2025, so traders can verify. Without that transparency, this remains an unexplained feed anomaly unique to ActivTrades — and that is a serious trust issue for active traders. Thank you
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