Review Time
I did not expect my audition script and project budget to be put in the public domain as the first hit on Google when searching for my book title before it is even launched. I called ACX who told me this is standard (and not in the small print) so clearly I do not intend pursuing this audiobook with ACX any further. Surely the budget and script could be behind the narrator/producer login (as their recorded audio is). Posting here as a buyer beware as I’m sure there are others who would not expect ACX to treat this information in this way. Just glad I didn’t get to add in my bank details!!!
My experience with ACX has been terrible. I'm the RH. Narrator uploaded book in January. In March, finally heard something, upload error by Narrator, she fixed iit right away. Back to the end of the line. In May, still not through QA. I switched to FIndaway because by this time, 4 months and no sign of the end (had hit 30 day limit twice, no feedback from customer service as to actual release.). So I knew I was resetting the clock, but I still wanted distribution on Audible through Findaway. So in July, checked again. Told they were backlogged but catching up. End of August, they told me my file had been 'lost' and it would be placed priority. Date set as uploaded August 24 (the day of the email). Told they were months behind and no longer getting the story that they were catching up. Now October, about another 30 business days, and no sign that priority even meant anything.EDIT: Book up on Audible on Oct. 17, for anyone wondering about current timelines.
here I am again writing a review for acx. when you think the situation can't get worse acx can find you the way to make it worse! 1- after 8 months, books are still pending that they don't intend to come out 2- even worse ... the two books released (with enormous delay of course) have been permanently blocked! the reason is that while I was waiting for them to come out, for months then, I didn't sit around doing nothing, but I advertised and promoted them. I have talked to many people, invested time and money! convincing several to sign up on ACX as "readers" to buy my book. Having been enormously delayed by ACX, these people obviously bought all together when I told them it was finally available! finally it was time to collect something for the work done in months and months of work despite the bad work of acx. What happen? acx blocks the books for suspicious handling and consequently doesn't even want to pay for what has been sold! meanwhile, he has kept new customers. Be very careful! don't waste time and don't waste money on ACX
Narrators BEWARE! I worked hundreds of hours on books that turned out to be frauds and ACX refused to compensate me for my time (despite a contract that specifically promises to do so) Is there anyone else who has been similarly defrauded who'd like to start a class action lawsuit and force them to pay?
It's just sad to read all of these bad reviews. Something has to change. Jeff Bezos is out of his lane at this point. He's just making money and everyone else is suffering, especially self-publishers - at the expense of the disorganized subsidiary ACX. How can a book take 6 months to be approved, when one of my books that I submitted the same evening (after painful hard work) take 3? There are 2 books in my series, both created and uploaded the same exact way. I got an email saying one of them had double tracks or some confusing error on the file. LIES. It was exactly as the one that was approved. Basically, this is a horrible company. Something has to change. Someone who really cares has to step in and create a platform for authors - This is not it. Working with them can actually discourage even the strongest amongst us.
I've been a producer for the site and I hate it for the most part. Some of the clients you encounter are unprofessional and rude people personally. Even when you finish a title they return it to you over and over again when there are no clear issues. They never respond when you try to come to them with an issue. the site is glitchy as well. I find it to be a poor platform for audiobook creators
I would not recommend ACX to anyone. My audiobook which I had professionally narrated, and on which the producer did a thoroughly outstanding job was on 'pending audio review' for over two months. 'Customer service' responded with the samd canned e-mails about '30 business days' but seemed unable or unwilling to explain how they could not get '30 business days' out of over two months. Promised 'promo codes' finally arrived-for the UK(!) Since this a crime/police story set in Tampa, that's hardly helpful. I, for one, am sorry that I ever got involved with ACX. I hope others can profit from my mistake and avoid this company.
Their current contract is abusive. 7 year lock in, low royalty rates, and a ridiculously low share of the earnings when people buy audiobooks with credits. Oh, and you if you want to sell your audiobooks anywhere else, they HALVE their already low royalties.The core issue is that the company makes their money off a subscription model, but then doesn't share this with the creators of the content. On a recent statement, I got a whopping 75 cents each time someone bought my audiobook with their monthly credit on Audible. -- A credit that the customer paid Audible $15 for. And they've changed their bonus program so that they can now give my work away for free to entice new customers. They can also unilaterally change the contract anytime they want while you're waiting out the seven year lock in. Don't like the new terms and want to take your work back? You gotta weight SEVEN YEARS for the privilege. You're effectively handing them a blank check when you sign the agreement.These people are using their monopoly power to screw authors and narrators. After publishing several titles with them, I gave up and left the audiobook market altogether. Now I'm waiting for the seven year period to end so that I can take my titles back.Hopefully someone will hit them with an anti-trust suit at some point. Because they really need some competition to keep them honest.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
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