acx.com

1.6
1.6 Based on 107 reviews

Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.6

/
5

107 Reviews

5 Star
10%
4 Star
3%
3 Star
3%
2 Star
9%
1 Star
75%

Filtered Reviews

Filter Reviews

Review Time

JC Ryan
ACX SCAMMERS ALERT: Amazon uses AI to produce some titles narration. However, their own ACX company

ACX SCAMMERS ALERT: Amazon uses AI to produce some titles narration. However, their own ACX company will not allow you to even have your own voice modified to make it perfect on the platform and recommends you to find talent, which they have a platform to do. However, they do not vet their talent in any way, nor have a method to allow you to escrow funds before they are provided to the person leaving authors wide open to deceptive practices, like me. They told me I could not use my own voice because it was modified with AI, then when I hired someone from their system it was a scam and I got nothing from it. Do not utilize ACX, in-fact, I recommend only claiming your book and then utilizing something else to distribute the audio. Only providing a 25/40% split is also a scam and only allowing authors to charge up to $14.99 is the biggest scam of them all! Terrible platform, avoid at all costs.

1
Date of experience: Mar 11, 2026
JC Ryan
ACX SCAMMERS ALERT

ACX SCAMMERS ALERT: Amazon uses AI to produce some titles narration. However, their own ACX company will not allow you to even have your own voice modified to make it perfect on the platform and recommends you to find talent, which they have a platform to do. However, they do not vet their talent in any way, nor have a method to allow you to escrow funds before they are provided to the person leaving authors wide open to deceptive practices, like me. They told me I could not use my own voice because it was modified with AI, then when I hired someone from their system it was a scam and I got nothing from it. Do not utilize ACX, in-fact, I recommend only claiming your book and then utilizing something else to distribute the audio. Only providing a 25/40% split is also a scam and only allowing authors to charge up to $14.99 is the biggest scam of them all! Terrible platform, avoid at all costs.

1
Date of experience: Mar 10, 2026
Jenna Fray
All I wanted was one simple question answeered

All I wanted was one simple question answered, their help area just spins you around in circles, you can't email them, you live chat with anyone, nothing, you are just left wondering if your work has been stolen

1
Date of experience: Feb 25, 2026
Jason Walters
not happy at all

very upset, was just scammed for 200 bucks by a producer that was using Ai voice on my project. (I could do that with eleven labs myself, but its not allowed with audible)They. are not vetting their producers. There is no secured payment system in ACX which is ridiculous. I made a down payment outside of the platform via paypal because there is no clear guidelines. Its crazy that this could happen with such a big company. waiting to hear back from the help center which can take up to 2 days! if they rectify this which i doubt, i will come back and update this review

1
Date of experience: Jan 28, 2026
Moriah Randle
I used Amazon's program called ACX to…

I used Amazon's program called ACX to hold auditions for my audiobook. Someone by the name of Kim Handysides, unsure if it was an imposter or the actual person, auditioned for my book and I hired her. After the book was completed, I submitted payment via paypal business. I contacted this Kim three times after that and no response. I decided to complete a check in today on the audiobook processing status but only to find out it was cancelled. I never received any correspondence from ACX about the cancellation. Amazon is allowing their platform to be used a scamming platform. It's stupid for ACX to NOT include a secured payment system. Will not be posting my book on ACX. I'll be doomed if I give them one penny

1
Date of experience: Jan 14, 2026
JW Jones
Go to Vegas with your money, better chance at return

I entered the idea of having my print book on Audible a month ago. The first producer used Text-to-Speech, and I discovered that earlier. The second sounded fine... made the necessary corrections promptly and finished the project on time. In the ACX world, this is not the point. You submit the audible files to ACX, first, you must pay the producer, which I did...396 USD and at this point the producer informs ACX that you have paid the agreed contract. Nine days later, ACX informs me that they believe this producer may have used a text-to-speech program, which I certainly did not see any indications of, and this was cancelled. Two attempts paid for the contract, and have nothing. They sent you a long list of things one cannot do, and I understood no text-to-speech, opened the auditions, auditioned their producers, on their system, and you hope and pray that everything on all ends are good; if not, you are stuck I am appealing but so far the experience is appalling.

1
Date of experience: Dec 31, 2025
Corina Morgan
Can't unsub from newsletters I didn't sign up for

For some reason I have an email newsletter subscription for this site that I did not sign up for. I clicked to unsubscribe, it takes me to the audible homepage. I went to the ACX site and every single help or contact link I click just takes me to the audible homepage. I contacted audible who had to get me an override link to be able to contact these people. I have no had any confirmation that anyone has received my message.

1
Date of experience: Jul 03, 2025
Sebastian Rogers
Don't do an audible book for the money

Don't do an audible book for the money. You'll get nothing in return. I'm not sure how the system works but you can sell a decent number of books and not get a cent. I think it's because all of these giveaways they have and no money changes hands. So they're just giving away my book. It's not sell x amount, get x amount back. They have all these categories, which I don't quite understand so I've just written it off. I wish there were a decent (meaning upstanding) competitor out there. But for now, it's all we got.

2
Date of experience: Apr 02, 2025
Hudson
LOW IQ PEOPLE

These people are lazy, racist and incompetent. I provided a US bank account and a valid US ITIN and they still kept rejecting my application to sell while making discriminatory assumptions about the validity of the information provided. It is a shame that such companies exist in the world. These people are mentally ill. The xenophobic behavior of the members of ACX makes anyone with a sense of intelligence feel sick to the bones. Low IQ people should never be in charge of anything related to knowledge.

1
Date of experience: Feb 26, 2025
Ray Barnes
Impossible to Create an Audible Book

I have tried 6 times without success to create an Audible book from my Amazon Kindle book using ACS, but without success. Extremely frustrating! There is no way to upload the manuscript for auditions by prospective producers. It keeps saying "In Production," but there is no way to proceed. This has eaten up many hours of time dealing with their broken website interface. In the past I was able to do this with no problems. Tech support is no help. They say to phone them but don't post a phone number. What amateurs!

1
Date of experience: Feb 24, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.

  • language https://acx.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More