Review Time
As an author I think it's atrocious how people can listen to darn near a whole series of your book and then get a refund back after listening. We work too hard on our stuff to keep enduring this. It's bad enough we barely get paid anything to begin with. Authors wages are ridiculous these days with kindle unlimited and with ACX. Then I had one issue with getting paid on time that really took the cake. They need to really change some of their rules and policies-especially concerning returns!
I took a public bus from my house to school, it was stressful and tiring with a lot of noise from the bus and arguments. I got to school late and i had to wait outside for the ongoing lesson to be over because i wasn’t allowed inside. Lesson here is don’t always take public buses while trying to meet up with an important appointment you may miss it and it consumes time and energy. If you must take a public bus you have to be more early to as to hop on early bus to get to your destination.
ACX wrote me a check that bounced once I had deposited it at my bank. My bank charged me a bounced check fee on top of it. When I sent ACX a demand letter via Certified Mail at their 1 Washington Park, 16th Floor, Newark, NJ address, the USPS said the business at that location was closed (for good), and there was no forwarding address.
God this has been hellish working (with? they were rarely there to help) these people. The closest experience I've had to ACX in terms of customer service and functionality was when I flew out of a government-run airport in the developing world. It's taken years for me to get this audio project completed. Good luck getting cover art accepted. And your narrator paid. Things that should be done with one click take months of pain and stress. And customer service barely reads their emails and replies with things that make it clear they don't know what they're doing. At the end of the day, leadership is responsible for this monstrosity. But where else to go? Findaway Voices is an alternative but I can't say whether they would have been any better. Honestly just doing it on your own and putting it on your own website with no producer cut is what I would recommend and I probably will go that route if I ever do this again but ACX has made me not even want to bother as a longtime author.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
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