Review Time
A one star because it is not possible to leave no stars. ACX cancel accounts without good reason and even if reinstated refused to pay royalties. They don't care about contributors and have the worst customer experience of any company that I have ever dealt with. They show disdain to their contributors and hide behind opaque, unethical terms and conditions which they use to falsely penalise decent contributors. I would avoid them if you can. Although badged under Amazon, they are nothing like Amazon. They are very unethical. You have been warned.
Easy to upload and straightforward; I've done 4 audiobooks with them so far. However, approval of a project takes a long time--usually the same audiobook has been on sale for weeks at other outlets!Their policy that a title must be on sale through Amazon is cumbersome; I carved out audio rights for my last novella but the publisher took a while to post the ebook, so that hindered my start date.ACX will not assign any giveaway codes unless one is exclusive, making marketing more difficult.However, the worst thing is the predatory, abusive policy that allows listeners to "listen and return" with impunity. I've seen some work their way through my entire catalogue. This really cuts down on the royalties.Ideally, it will get better if ACX realizes there are other options for authors/narrators.
I contacted them because they didn't pay my royalties for the last 4 months. I figured out it was maybe a wrong number in the bank account so i updated it. It's something like 70000 $ i'm waiting from them. After i wrote, i received this email"Thank you for contacting ACX.I understand that you've just updated your bank info and you'd like clarification of the payment date for backed paymentI'm sorry to hear that you've had this issue. Thank you for updating your information.Your backed earnings will be distributed with your next payment.I'm sorry about the inconvenience that this may cause. Please let us know if you have any other questions or concerns.Sincerely,Rich"And guess what? One hour later my 2 books contract has been terminated by them without saying ANYTHING and my account closed!
I hired the narrator, He produced the audio as a 6-hour book, contrary to the 4-hour estimate. I requested (required) a change. He refused. Just told me to get on Paypal and pay. I requested to terminate, but he refused. ACX responded that I was only required to pay 50% of the estimated amount of the original agreement of 4 hours. I was given 24 hours to reply to terminate or my personal information will be sent to the narrator. I followed their instructions. ACX gave out ALL my personal information anyway. I was harassed, and threatened, and sent bogus identities from him to get me to respond. I sent my concerns to ACX as to his threats of violence and then they went dark. They shelter their narrators and exploit writers. June 2022
I am a narrator. Both of my books were pulled due to the fact that they do not check to see if the producer has the rights/permission from the author. I had put in well over 80 hours of work between the two projects. Both of these were royalty based so I receive absolutely nothing! I forget, who is the multi-billion dollar company?Crock of s&*t
ACX,s offering to rights holders to obtain an audio book on a royalty agreement only is a sucker's play for a producer. It gives the rights holder a FREE audio book while the producer (me) put in over 80 hours of production for a 10 hour finished audio book. Two months later I've made $12 for my huge effort. That's pathetic. Royalty payment only should be illegal. Any rights holder should HAVE to pay for the production. ACX is brokering a deal which hugely favours the rights holder and abuses the producer. Producers make little money off a royalty only agreement. Lucky if you sell 10 copies. Yet, the rights holder runs away with something for nothing. NEVER, EVER agree to a royalty only payment option. You'll get next to nothing for it. ACX should be ashamed of their ill consideration for producer's. They should post a stern warning to producer's that accepting a royalty only payment could result in very little monetary return. I'll NEVER do another book unless I get a minimum of $200 per finished hour. It's actually worth more than that but it seems many right's holders are looking for a FREE ticket to obtain an extra selling tool for NOTHING. How fair is that? NOT. It's sickening. Having fallen for this scam, I feel used, abused, disrespected, taken advantage of and CHEATED. And what has the rights holder for this professional service done? He thanked me. Wow!! Two weeks of intense work by me and the rights' holder walks away like a thief. I'm never going to live this one down.
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
