Review Time
I am writing this warning about ACX but about Audible too because ACX is simply the interface through which independent audio producers upload their work to Audible. Coming at this new, from a business background I am less than impressed.Contracts and terms: When you sign up to ACX you sign a non-negotiable contract. You know those unenforceable, non-negotiable consumer contracts you have to sign to access ... I dunno ... your internet provider? Like those. And because they are huge, you've got to be in there so against every fibre of your being, you sign. For 7 years.ACX/Audible offer a fairly measly 45% of royalties for audiobooks - the lower end of standard - if you go exclusive. For those with the temerity to publish books on other retailers they slash that to 25%. That, in itself, has resulted in many authors signing to them exclusively, growing the company's dominance and its stranglehold on the market. It's never good when one company becomes dominant and Audible/ACX are the worst possible outfit to be allowed market dominance. Why? Well, here are some reasons.1. It takes Audible '30 working days' to approve a book, a working day, like a Travel for London minute is ... flexible. Take my series; 4 books ranging from 12 - 19 hours each. Book 2 was approved first, then 4, 3 and finally another month later, 1. Logic? Nope. The box set of these books was uploaded mid July and went on sale on 9th October. All the files bar 2 were already approved and on sale on Audible as separate books. ACX still took 3 months to approve the opening and closing credits, which are about 5 seconds each. Mistakes? They'll tell you there is one but not where it is. You search your book, find nothing and resubmit ad infinitum. It's really not so difficult to say where errors are which would save time and resubmissions.2. Payments. Audible works on several levels but many readers are subscribers and they use a credit system. Their monthly subscription fee buys a credit which they can use to purchase a book each month. (Btw why do they pay to subscribe when, in many places they can use their local library app for free?) The producers of the book then receive a payment. My first beef is that nobody has any idea how Audible/ACX arrives at the amount paid and there is no transparency. Authors who ask are fobbed off with platitudes or ignored. This has been going on for months. No information is forthcoming.3. Reporting. ACX/Audible's reporting is extremely opaque and often bears little or no relation to what you are paid. Case in point, in September, my sales report was in minus figures (more on that in a minute). According to the report I received I owed audible around 80 cents. I asked support about this, it was one of the few occasions when I actually received a reply. Apparently it meant more people had returned my books than bought them. This surprised me, my normal return rate with ebooks is about 1%. Having discovered my sales had officially ended the month in the negative, I then received a payment from ACX. I have no idea what for and there is nothing on the report that would indicate any earnings. Flying blind is ... not a great way to run a business.4. Returns. ACX does not show these. There is literally no way to accurately determine them. Why does this matter? Because until January 2121 if an Audible customer exchanges or returns a book, it's the author/narrator/producer who pays. Meanwhile, Audible encourages readers to return or exchange books at every turn, even if they've read to the end, for up to a year after purchase. There are even screenshots of Audible customer service saying it doesn't affect authors. After pressure, ACX/Audible agreed to absorb the cost of any returns made after 7 days, but are still encouraging readers to return books for up to a year after purchase even if they've already finished them. Why is that bad? Because the subscription fund is finite, so the costs of the returns will still be passed on to authors: smaller amount bigger number still us. Even after Jan, if a book is returned within 7 days, ACX will claw back any royalties paid from the producer/author and narrator even if the reader listened to it all. ACX were asked to cap returns at say, 30% listened to. No response so far.ACX reporting does not show gross and net sales or returns but it's possible estimate a percentage. Many folks are at 60%. 60% of sales they aren't paid for.5. Punitive contracts. The contract with ACX is non negotiable and they change it without consultation or warning to 'partners'. ACX and Audible are currently behaving like rapacious pirates. Approach with extreme caution. For more info, google #audiblegate or read about it on the blog of susanmaywriterThere is also a Facebook pressure group: Fair Deal for Rights Holders & Narrators
The idea of ACX is a good one. The platform is structured pretty well. BUT all that is for naught when they treat artists like indentured employees who are obliged to accept working more and more for less and less. There are other platforms. Bye bye, ACX.
Extremely slow service. No real answers. No compassion for authors and narrators who make their revenue possible. Stealing revenue from authors by allowing audiobook "returns" at any time. Bloggers and YouTubers have started showing others how to steal audiobook from us.
Only giving one star because it's not possible to give zero. Like many authors, I haven't been paid for months. Nor will ACX remove my books because despite not sticking to the contract themselves, they claim their right to sell my books lasts for seven years. Their "support" staff are incompetent, and their royalties are atrocious. And don't even get me started on the fact that they encourage listeners to return every book and then take those royalties back from rights holders, even after users have consumed the entire product. Oh, and they retaliate against people who complain.If ACX wasn't part of Amazon, they'd have been sued out of existence by now.
Be very careful, they have not paid for months and continue to give false answers. We are bringing everything to the attention of lawyers and journalists, these thieves must pay! I repeat: they are thieves who do not pay royalties without any reason. Stay away!
It is a not serious company, scammer and literally steal your money! I don't know why Amazon keeps getting bad publicity with these scammers who don't pay your royalties, remove books for no reason and treat the producers like meat for slaughter.Not to mention their QA made up of incompetents, unable to meet the terms of their contract. They invent mistakes to not send your books on sale.Absolutely avoid getting your money cheated by them!
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Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
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