Review Time
Excellent company. High quality teas, excellent blends. Particularly like that the company encourages and promotes/sells customer tea blends. How creative and interactive with customers. Very high quality customer service and shipping is fast. Have been a devoted customer for years.
I was excited and over-bought a wide variety of samples to taste. When the package arrived, everything was so good, my whole family started joining me in tastings. Now, we have family time around the kettle, and it seems I will need to buy more tea!
I've had some good teas from Adagio, but many of their teas have really awful fake tasting "flavors" added that ruin the tea. The biggest problem, though, is that I've received batches of teas that have been great in the past and are now truly horrible, clearly a problem with the processing somewhere along the line, and the company is completely unhelpful. No offers to make things right. I can't order from a company whose tea is good one time and totally unpalatable the next and doesn't offer to fix it.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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