Review Time
The best customer service I have ever had. Had a faulty item and they refunded without query or return and gave me 10% of next purchase. Thank you Emily! You have a customer for life.
As always Adanola is exceptional in style and Quality.
Customer service experience has always been outstanding
Jake was so helpful today, efficient and dealt with my return process in an extremely professional and timely way
I've got 2 products a white zip sweater and leggings in October 2024. The sweater was faulty so I got my money back and used my leggings for 1 year + and they are going to rip anyway soon while my Nike dri-fit like a brand new for 5+ years. At this point I think that Adanola products are poor quality products.
DO NOT BUY from this brand! Their customer service is appalling. My return was delivered to them on 22nd December and they refused to refund me my money, because the leggings were not “faulty”. I often order a few pairs of an item (different sizes/colours) to see which suits better and return the rest. This has never been a problem with other brands! They had also stated on their website they were accepting returns until the end of January. The order was returned in perfect condition, original packaging the day after receiving them! Wanted to warn anyone that plans on doing the same as I was left out of pocket my a substantial amount! The leggings are also overpriced, and not suitable for the gym imo! There are definitely similarly price options that are far better quality. My first and last time ordering from this company. Do not waste your money.
I had only received a refund for one item and not both items that were returned. I contacted Adanola and Eve very quickly resolved this for me and issued a refund for the second item. She was prompt and professional.
I've been shopping with this company for the last few months, and I truly appreciate the quality and design of their products. The customer support has been excellent, with a representative patiently addressing all my inquiries. I highly recommend this brand to anyone who hasn't given it a try yet.
I couldn't have chosen a better place thanks to the outstanding customer service I received, particularly from a representative named Ellie-Mae. She made resolving the issue incredibly easy and communicated in such a pleasant manner. Thank you so much for your help!
Even though my returned package didn't make it back, the customer service team was very understanding and handled the situation by issuing a full refund. Errors can occur, but their response was sincere and professional. I would certainly shop with them again.
The representative was fantastic in helping me organize my return. I only had the delivery address since it was a gift, and I anticipated a challenging experience, but it went incredibly smoothly. The support team located and shared the necessary details with me in just 48 hours.
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