Review Time
I initially had a good experience with AEZA while using their dedicated Frankfurt server. However, over time I encountered repeated disk write performance issues. Although support resolved these problems when contacted, the same issues kept reoccurring.
I was later forced to change my server IP, which caused unexpected service downtime. Shortly after, AEZA’s main domain became unavailable and they started operating under a different domain, which raised concerns about operational stability. The situation worsened when AEZA’s US servers went down, further reducing my confidence in their infrastructure.
Due to these ongoing issues, I decided to move to another provider and requested a refund of my remaining balance. I first contacted support via Telegram with no response, and after opening a ticket on their website, I still received no reply.
AEZA had strong potential, but frequent technical problems and unresponsive support ultimately made the service unreliable for long-term use.
My VPS experienced major disruptions because of the mandatory IP address change. This has seriously impacted my setup and the continuity of my service. The support team mentioned that compensation would be just 2 extra days, which is far from adequate. Additionally, I was assigned an 'unreliable' IP. Although it was labeled as coming from Sweden, all providers indicate that it's actually from India.
Im dissapointed to be honest, the hardware compared to the price is alright.but if you need anyhelp or contact support, just be ready for a reply each 2 days , and when they reply they dont even say enough info they reply with yes, it feels like they did not even read the text.really not recommendand a message for aeza, this review is not fake, and your customer support just sucks, in my oppinion you should actually try to make it better instead of replying to the reviews that this fake and this is true grow up
My VPS was affected by the forced IP-address change. This change causes a clear disruption to my setup and service continuity. Support told me that compensation would be 2 extra days. That's not even funnyAlso initially they give you "dirty" IP. Mine was from Sweden, but all providers says that it's India.
I have been extremely disappointed with AEZA's support, which has ignored my requests for weeks. The biggest issue is the scam-like giveaway they ran, where they published a list of participants with all Telegram IDs. Many genuine participants were missing from that list, and AEZA just ignored the problem. It’s really frustrating because this used to be a reputable hosting provider and a standard in the industry, but now it feels like a careless and unreliable company.UPD: They asked for proof that the review is not fake, so these guys told me to write in their chat with 10k members, where all they keep saying is "contact support," but the chat is not support. Funny people.
Over the past couple of years, I have been using Aeza for various things. VPS's, VDS's, dedicated servers, everything.It is safe to say I have tried at least all locations at least once. I have basically no complaints.There is minimal downtime, solid networking speeds -- with the ability to use the full 25Gbps, when it isnt saturated by others of course. This is what I personally take advantage of (hourly servers + 25Gbps speeds at the price they offer? yeah I'm not giving that up).Dont get me wrong; the DDoS protection could be improved, and the response times when high ticket volume occurs could be better (along with the handling of servers when they are purchased/expire when Aeza is under a high amount of stress, as they take a while to install/start, as well as expire (which is a bonus i guess, free extra time on the server)), but other than that, they are really rounded off overall.They have the infrastructure for good things, and they are doing good things with it.
This hosting provider is being used for fraudulent purposes, including publishing personal content without the owners’ consent. Despite multiple complaints and reports, the company refuses to take any action and continues to protect the scammers. It’s extremely disappointing to see such unprofessional and unethical behavior. I strongly advise others to stay away from this hosting provider.
needed second IP, clicked add IP and my VM went to limbo. Tried contacting Aeza support not an option, sent e-mails - no reply, tried Telegram bot - cannot register. It has been more than 6 hours I cannot get support.VM - cannot reboot, cannot access, cannot do anything, it is completely "frozen" Very frustrating. Thinking of moving away from Aeza. To the reply from Aeza support. Chaps - seriously! I sent a few e-mails and tried the TG-bot and no answer. Yet, if you are able to answer this review can someone to push the button and reboot my VM please ? Still no answer to my e-mail. Not possible to contact anyhow - Telegram bot is not working, cannot submit a trouble ticket either - the option is greyed-out. may be Aeza should get more techs ?Hello, It has been more than a week that my VM is out of service. I got no help, nobody replied to my requies via Aeza TG bot. May be it would be more productive for Aeza to get more tech ?Thanks, Serge
Do you think you've solved my question? I wrote a review on September 4th and still my issue has not been resolved. The support responds once a day and they think they are the smartest, stalling, saying every time my server is already being issued. Some bloggers have appreciated their approach, everyone will be evaluating it soon, and a very cool video is being prepared.I will write a review every day until my issue is resolved.There are still some points that, allegedly due to the lack of IP addresses in Germany, they just changed the IP address of my server, very funny.Quote from support:Ticket number 448801"Dear customer,Due to the shortage of IPv4 addresses on the international market, unfortunately, the previous IP address of your server was unilaterally revoked by the provider of this address, without the possibility of its return by our team.To keep the server's network operational, the team automatically replaced the address with a different one.Previous IPv4 address: 77.105.***.***New IPv4 address: 77.105.***.***Please reboot the service at a time convenient for you to update the address in the OS.We hope for your understanding.As compensation, we have added +1 days to the validity period of your service."
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