Review Time
If you've tried to manage a corporate rewards program using a spreadsheet and a stack of physical gift cards, you know it's a recipe for migraine. Xoxoday(specifically it's Plumber platform) positions itself as the "easy button" for employee recognition, sales incentives, and consumer loyalty.
I used xoxoday to redeem a gift for work anniversary.The options are excellent,and the redemption process was flawless.The website looks a tad corporate,but it is efficient and quick.I received my voucher code instantly and didn't have any problem using it at the store.
I wont recommend the Product or service to anyone my fellow colleagues as the overall interface too rigid to change.
I recently changed my company and my company email id was stopped. I tried to change my email id to my personal email id, however even after providing all the documents of identification and the company change, they did not budge. I cant place an order or redeem the awards that i have got from my company.
even after following it up with the Personnel at XOXO i get the same resolution that the emai id cannot be changed, however no solution comes from the XOXO.
The customer service is so slow that it takes ages for them to respond. Try through chat or through email the responses takes ages for them to respond. They respond even on chat after minimum 25 minutes. So if you are thinking this site for rewards for your employees, i would better say not to go ahead with them as they are the worst people when it comes to services they offer.
I had a concern while redeeming my voucher, and the support team assisted me in resolving it swiftly. The process was seamless, and their response was quick and effective. I truly value the speedy help and easy support. Highly recommended! ⭐⭐⭐⭐⭐
My overall experience was quite positive. The service excels in various areas, particularly regarding communication and professionalism. The team was mostly helpful and quick to respond, making me feel supported during the entire process.
Your service is truly remarkable. Even when faced with a technical issue that typically would take 3-4 days, you managed to resolve it within a day. Kudos to your customer support and dedication. I encourage you to keep evolving and enhancing your services. Since the last resolution took just one day, I hope that if a similar situation arises again, it can be handled even more swiftly, and I trust your technical team will continue to improve.
The team is diligently addressing the issue and prioritizing a swift resolution. Once it is resolved, we will verify with the customer to ensure that everything has been thoroughly managed, reinforcing our commitment to resolving any concerns.
I am genuinely impressed with the company, particularly their customer service. They are consistently active and responsive whenever I face an issue with reward redemption or any other matter. I still recall the first time I reached out to them about a problem. I was genuinely concerned that I wouldn’t be able to redeem my reward, which was quite important for me. When they got back to me, I was pleasantly surprised and very thankful because their response was quick, clear, and precise—unlike other support teams that either don’t reply or only send automated messages. After communicating with them for a couple of days, they informed me that I needed to wait while they addressed the issue. I waited patiently, and I was thrilled when I finally received and successfully redeemed my reward from the survey. Since then, I no longer stress if a problem arises because I trust the company’s support team will respond promptly and resolve the issue. Each time I email them, they consistently reply and address my concerns. Honestly, this is the most proactive and dependable customer service I’ve ever encountered. I’m very appreciative of their support. Highly recommended!
I had a fantastic experience with the service! They provide an impressive array of choices, making my selection process incredibly easy and enjoyable. I reached out to the support team via email and got a response in just 1–2 hours, with my issue completely resolved the same day. Truly outstanding service!
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Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosys, Capgemini, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners.
With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact - boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products:
1. Empuls : Build a connected, motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool
2. Plum – A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries
3. Compass – A sales compensation and gamification platform that helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts
4. Loyalife – An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards.
5. Loopr – Helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale See more
