Review Time
I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.
The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.
This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.
The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.
The installation process was seamless. Lak and Clive were very professional, polite and are great Aga representatives. They led me through setting up and using the Aga, and gave me contact details should I run into any problems. I couldn’t recommend them more.
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
Had my new Aga delivered and fitted today by Lak and Mark.They were here at the time they stated . Aga was really well packed they worked well together. All the packing was removed and taken away.They gave us a quick run down how the Aga works even although it isn’t connected to the circuit board yet.I was given their number incase I had any problems with it and I’m sure I won’t as the many checks they did to stabilise the Aga on my uneven floor.I’m so happy 😁
Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.The whole process today was painless, with no issues and the range looks great. Thank you. Lak and Mark are great ambassadors for Aga.
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AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.See more
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