Review Time
Emily a Customer Care Agent at Aira assisted in progressing a support request related to our recent Heat Pump installation. Following a visit from an engineer, Emily called to ensure that the issue had been resolved and all was now alright. She showed empathy and understanding, wanting to ensure that our heating was now working correctly.
Today my Aira air source heat pump installation was completed at my house in Scone. I have found the whole experience very professional with excellent guidance from Daniel Arnold with the inclusion of the Carbon Rewards based 10 year inclusive maintenance and extended warranty proving pivotal in concluding the deal.
The installation was originally scheduled over three days and was mainly completed by day two. The finishing touches of insulation etc were completed this morning. There was a team of five in total with the hardware being installed by team leader Dylan Fraser of Efficient Home Comfort. Dylan was ably supported by Dave and Kyle and the quality of the installation is truly special. Each stage was thoroughly explained and the handover leaves me confident of the long term system performance. I totally recommend Efficient Home Comfort as a top quality heat pump installation team.
Ryan and Daniel of Welsh Electrical Solutions have done a brilliant job of preparing the electrics for my Aira Heat Pump installation. The work has been outstanding and they were meticulous in their attention to detail and tidiness. I can thoroughly recommend Welsh Electrical Solutions for their high quality. Towards the end of the installation an intermittent fault appeared. They made a special effort to source a replacement sensor and return to site to replace the sensor and complete the installation. The system now functions perfectly.
Doug Wares
Scone.
Aira have been amazing from the first visit through to installation. Engineer Alfred Bendana has been amazing when it came to helping reconfigure some piping when I had a new water main installed. Excellent service all round. Highly recommended.
Our experience with the service has been outstanding from beginning to end. When our oil boiler failed, we faced the risk of being without heating during Christmas, but they came to our aid and arranged for the installation of our heat pump, which we truly appreciate. A special mention to the team who worked incredibly hard and put in long hours to complete the job. We are now very warm and satisfied! Highly recommend this service!
The representative activated the order acceptance link without my consent, misleading me about its nature. I only later discovered that the terms were binding and unfavorable, leading to a significant financial commitment for products not even from the expected brand.
We recently had an air source heat pump installed by two young professionals over the course of four and a half days. They worked diligently with a calm sense of professionalism. I was truly impressed by the quality of the piping, which is a remarkable sight. The team demonstrated consistent competence throughout the process.
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Aira is the next generation home energy champion.
Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet.
That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating.
Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions. See more
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