Review Time
I ordered from Airgun Depot and it got shipped from Pyramid air again. Very frustrating to have the product take an extra 3-4 days to get here. If I wanted to order from Pyramid I would have done so. Can't you tell me you don't have it in stock??
Out of the box, pellet pistol did not work. Safety would not engage, trigger would not pull, hammer would not work. Not a DIY repair! Contacted Airgun Depot customer service. They promptly sent me UPS return label. However, it would take over two weeks for AD to receive my inoperable pistol, determine it was indeed defective and send me a “new” replacement (that worked). That delay, while understandable, was unacceptable; consequently, I asked for a refund instead of a replacement. I then ordered the same pistol from a different company (for approximately the same sale price, plus a $10.00 charge to make sure it works). I will receive said pistol in less than a week.
1. My order was held up because a small tin of pellets were back ordered.2. I deleted a few items from the order including the back ordered pellets and looked for items to bring the total order back to $150.00. 3 I went back to my cart to add other items to save the shipping cost, and saw that Air Gun Depot shipped the order and charged my credit card $28.98 plus$12.22 for shipping, without my approval or authorization.I made several inquiries. onve through the Chat, and after waiting for a live rep, the programs advised that no one was available. I tried a phone call. I was put on hold and eventually the Air Gun Depot Voice Mail system advised no one was available to take my call and it hung up the phone. I tried another Message and was told so sorry but nothing can be done about my misfortune because the Items already shipped. I checked with UPS and was advised that no label had yet been created. So where is the integrity? Since December I had placesd 7 orders to include 3 nice rifles, pellets and accesories. This is my last mention of this issue as I am now clear, no one at Airgun Depot is concerned about me as a customer.
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Air Gun Depot is your source for air guns, air rifles, bb guns and pellet guns by the major air gun manufacturers including Airsoft, Crosman, Daisy, Gamo, RWS, Hammerli, and many others. All of our air rifles, bb guns and pellet guns are in stock ready to ship. We also specialize in airsoft brands UTG, Cybergun, Echo 1, Marui, Aftermath, Spyder, and more.
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