Review Time
We bought a Pro Rebounder 5x5 for our daughter. Payment and delivery went smooth & quick. The manual/instructions were a bit too minimalistic and therefore a bit challenging but we managed to set it up. The rebounder seems to be sturdy and will probably last a long time but unfortunately the metal parts rattle a bit when she kicks the ball against the net (which can become a bit annoying after a while). The rebounder has been outside in our garden during a whole year (exposed to sun, rain, wind, snow...) and only has some rusty spots. After a year we were missing a part (our fault) but the customer support contacted us even over the weekend to help us find a suitable replacement part.
BRILLAINT AFTER SERVICE!!!! Ordered a high quality subs bench and turned up within 3 days 👌 however packaging was quite damaged ( a DPD issue) but they answered my queries and concerns within minutes, and we got all issues solved in less than 24 a rarity in this current day and age lol….Will use regularly as I know they will not let me down 👍
I ordered a Quickplay Qfold soccer goal for my son's birthday, and it arrived right on time (within 2 or 3 days). I ran into a small setup issue (I'm an idiot), so I reached out to customer service via live chat, and they were incredibly prompt and helpful. Seriously top-notch support. Everything was sorted quickly, and we were up and running in no time, the product quality is great, and my son loves it. Great goal, even better service! I’ll definitely be buying from QuickPlay again. Highly recommend!
We purchased a soccer rebounder as a Christmas present. The product arrived broken with a large piece that was cracked off. Also, the support leg is not the right size and does not fit into the support slot. I contacted customer service via email per the website instructions and only receive an AI response. I am requesting a refund and return shipping label but do not get a response. Do not trust the quality of this company.
I used the wrong shipping address when ordering and didn’t catch it until after completing the order and paying for the order. I did notice my mistake within five minutes of completing the order. I notified QuickPlay right away but they indicated they could not change the shipping address or cancel the order because their order process is so quick and state-of-the-art. They recommended I refuse delivery and reorder after the return was completed. I found this to be unacceptable. I strongly urge everyone to avoid ordering from QuickPlay.
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