Review Time
Safe your money. My luggage was found by airport staff 3 days ago and even though I notified the company they keep on sending me AI generated messages about their dedikation and that they are still working hard trying to find my luggage. The luggage was not retrieved by the company and there was no possibility in getting a contact to a human through telephone or email
Would Give 0 stars if possible. I gave them exact times and location of where the item was left, but 20 days of nothing but AI generated messages. I got in touch with the airport lost and found and it had been there for days. Save your time and money and just do it yourself.
total scam. they don't look for your item. they never pick up the phone (ever). The live chat is not real. my item was sitting exactly where i told them it was left and they said "after working with all of our agencies we cannot locate it". I returned to the airport the next day and found it in 3 seconds.
I asked them to help me get in touch with Delta- they claimed they prioritized and were doing everything they could to search for my wallet via a series of automated emails. On my return flight I stopped by the Delta office. They'd had the wallet the entire to me and no one had ever reached out. I only got automated responses for 4 days when I attempted to demand a refund.
I just wanted to tell you not to bother looking for my laptop. Despite all the precise instructions I've given you over the past 24 days, amidst my great desperation and anguish, urging you to search the designated locations in Heathrow Airport Terminal 3, they have yielded nothing. I made the mistake of paying them a lot of money (at least for me, coming from a poor country) to recover my device. Still, all I received was a bunch of bland emails with messages that only sought to keep my hopes up, to then charge me more money and tell me, once again, that they still haven't been able to find my laptop. I insist: after all the damn instructions I gave you!The people at Heathrow Lost Property Office, who are very professional and reliable, sorted everything out when I asked them about my lost laptop. I went to their website and located my device. And in a matter of a day—read this carefully: in a single day, they recovered my laptop and sent it to my country! I only received courtesy and good treatment from them, not deceptive messages like the ones you sent me. They are honest people; you are not. Learn something!What poor service! What humiliation you subject poor people to, distressed by losing their property at an airport amidst the rush and desperation of not missing a flight!This same message will be read by thousands of people, who, thanks to your mediocrity and ill will, will learn of my dissatisfaction.With much resentment and distrust toward you, I bid you farewell.
Just like a couple of people on here, I googled for lost items at a airport and this come up first for Dubai so I made contact, straight away I was asked for $69 for fast track, for which I declined at first, then I had at least 3 other emails saying it could take 2 weeks to start looking for my item if I did not pay, so I paid but luckily I paid by PayPal, and got a full refund when they did not provide a service for me. So just to clarify this is a first class SCAM.
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