Review Time
This company engages in deceptive practices. Their policy claims cancellations are accepted within an hour, but I emailed them right away and received no response for two days. I believe these products are unsafe and not approved for medical use. They refused my return request because I slightly opened the outer packaging, which they say violates hygiene rules. Total scammers.
This product is not fit for its purpose, and I wish I had read the reviews before purchasing. It feels like a counterfeit that could pose serious risks because it doesn’t function properly, unlike approved alternatives. What a regret!
The customer service is awful. I tried to cancel my order but couldn't get in touch with them. After it arrived, there were no return instructions. I attempted to reach them with no success. When I requested a refund through a payment service, they only responded after I canceled my chargeback request, stating they could only assist me then. After following their instructions, I was told I could keep the product and would get a refund, but later they claimed there was a system error and I wouldn’t receive a refund. I will continue to fight for my money back.
Zero stars would be a more accurate rating for this potential fraud. They use a delivery service that failed to deliver, and there was no support. The company representative suggested I contact the local post office and provided no further assistance.
I selected the 'buy 2 get 1 free' option, but when the items arrived, I only received two devices. Customer service claimed I didn’t qualify for the free device and the promotion was no longer available, despite my having a screenshot of the offer. They offered a discount on a third device instead. When I wanted to return the items, they cited 'sanitation and safety policies' that weren’t mentioned on their website, which advertised a '30-day return window.' Avoid this company!
I bought this device about six months ago and recently tried to learn how to use it, but it doesn't work. I had expected it to function well for years. I've attempted to reach the company for assistance but have found no way to contact them.
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