Review Time
BE AWARE! ALIBABA AND ITS TRADE ASSURANCE ITS A TOTAL SCAM!in my home country the Alibaba word means thief! I ordered music insturments (keybords) i made sure to use their Trade Assurance joke thing and paid through PayPal an amount of $3995.00 for 5 of them. Waited for 3 months to recive 5 kids karaoke keyboards toys that worth $10 apiece! i realized i got scammed by that fake seller named DAVID YU. I contacted Alibaba's "robot" on thier help chat and after a whole week of struggling with that machine it transfered me to a live chat agent! Anyway i told my story and she advied me to apply for a refund since my order was covered by what they called Trade Asurance! I did applay for that refund. I received an email from Alibaba saying its the time for you to upload evidence! So i did take pictures for the packages and ALL the conversations with that scam. They told me to wait for 3 days which i did. After that they said ok prepare the packages to be shipped back those packages and wait for 15 days for the seller to respond. And i did wait! After that they asked me to shoot a video of me opening the packages and show them whats in it. And i did! After that the scammer uploaded some fake pictures of the real ones getting shipped from the ups office somewhere in china i guess showing the lable saying the real weight of the real keyboards which is 27lb each which somehow matched the fake stuff they sent me even though when i weighed them they were 5.7lb with ups label still showing 27lb!! I did take a picture and a video of the weghing process that i did and sent it to them. Im sure they will deny my case since the scammer is using the weight diffrance against me and accusing me of replacing the goods!! I have 2 more days of waiting till they determine which im100% after i read the others experience here they will side their chinese scammer and deny my refund! Its been 6 months for me struggling to get my money back!! Please guys advice what to do. Im super frustrated 😞
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1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.
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