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Unfortunately, I can only confirm the poor ratings given to Alibaba Trade Assurance by scammers working for Chinese suppliers. A large generator ordered in March 2025, NEVER RECEIVED. I DON'T EVEN KNOW IF IT ACTUALLY LEFT CHINA. Trade Assurance asks me to be patient, which is pretty much their only message that keeps coming back. Here is also the Chinese company to avoid, which refuses to take responsibility."Sichuan Leton Industry Co., Ltd".This has had financial repercussions on my business and has also caused me to lose credibility. So that he knows who he is dealing with, I am enclosing my order number. Trade AssuranceCase No.100040970682
You might able to find good products on Alibaba but buying is quite risky. Buyers are only protected for 30 days (sometimes 60) and if you use a freight forwarder, you won't even have received the products before buyer protection has already expired. And even if it hasn't, Alibaba almost always sides with the seller to protect Chinese export businesses.In many cases it's completely up to the seller to provide any after-sale service, warranty or refunds. Even if there is a warranty, sellers are not obligated to honor it because the short buyer protection has most likely already expired.
If you can wait for slow shipping it's worth the experience. Alibaba has a very easy set up and treats the consumer well. I feel very secure purchasing on Alibaba from wholesellers. So far quality is what is expected. I had a few issues that were quickly resolved through Alibaba's customer service. They are a great liaison between seller and buyer.
Service client Alibaba.com,Invoice No : FR011032023042400182943Numéro de commande: 8166398815346699 Sèvres, France le 12 novembre 2023Je demande à la société ALIBABA le remboursement intégral de ce casse noix Nutcracker for Nuts Sheller Crack pour son prix d'achat de 4,28 euros car il s'est cassé le 18 octobre 2023 quand je l'ai utilisé pour casser une amande !!!Ce casse-noix fut livré en mai 2023 à mon domicile.Ce casse-noix est défectueux et il est encore sous garantie ce qui justifie ma demande de remboursement INTÉGRAL.Et en plus la facture ci-jointe indique que ce Walnut NutCracker est prévu pour briser des amandes puisque qu'il est un Almond Pecan Hazelnut Nut Clip ManualJe joins la photo du Walnut NutCracker cassé qui prouve qu'il ne fonctionne plus ainsi que ma facture d'achat.J'attends le remboursement. Merci d'avance pour votre réputation.Cordialement,---Alibaba.com customer service,Invoice No: FR011032023042400182943Order number: 8166398815346699 Sèvres, France on November 12, 2023I am asking the ALIBABA company for a full refund of this Nutcracker for Nuts Sheller Crack for its purchase price of 4.28 euros because it broke on October 18, 2023 when I used it to crack an almond! !!This nutcracker was delivered in May 2023 to my home.This nutcracker is defective and is still under warranty, which justifies my request for a FULL refund.And in addition the attached invoice indicates that this Walnut NutCracker is designed to break almonds since it is an Almond Pecan Hazelnut Nut Clip ManualI am attaching the photo of the broken Walnut NutCracker which proves that it no longer works as well as my purchase invoice.I am waiting for the refund. Thank you in advance for your reputation.Sincerely,
I deeply regret not researching Alibaba Assurance before making a purchase worth approximately £1300. It seems that sellers on Alibaba.com are fully aware that they can simply send you their rubbish, knowing that you won't be able to recover your money. The product I received was completely non-functional, and I promptly provided several videos and pictures on the day of delivery to demonstrate the issue. Unfortunately, Alibaba ruled in favor of the seller (who, unsurprisingly, was Chinese). I strongly advise you to protect your hard-earned money and avoid placing trust in Alibaba.com.
Alibaba.com is a fraudulent e-tailer platform for fraudulent sellers and fraudsters and oh, the alibaba.com platform is full aware of this and worse of all fully always supports these fraudulent alibaba.com sellers. They advertise items and when you click order to buy they send you malfunctioning rubbish. I seriously think the platform has defrauded one person too many and has to be haunted and their ill services halted. It's so unethical to lose your hard earned money to a team/bunch of fraudsters thinking you have made a good purchase from a reliable platform. Very sad and so unprofessional.
FRAUDULENT….NOTHING BUT THIEVESI wanted an E-Bike and found one and to be honest I should have known cause the price is too good to be true. Once processed; the Seller increased the price in the invoice, I paid it and yet it’s still in China and not been shipped. The Freight Shipper HELEN SHEN is a scamming heaux from HELL. She refuses to issue an invoice so I’m stuck with a bike I paid for and NOT RECEIVED. Just went through their Dispute after a month and they fraudulently ruled in the favour of the Seller so I’m out £150. STAY AWAY AND RUN FAR….FAR AWAY…..you’re gonna get SCAMMED! PERIOD..POINT..BLANK and FULL STOP!!…..DON’T SAY I DIDN’T GIVE YOU A HEADS-UP!
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1860528 Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology.
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