Review Time
During a recent holiday sale, I placed my order early but didn't receive any shipping confirmation or updates. I've bought from this brand before and appreciated their prompt shipping and responsiveness. After reaching out, I eventually discovered my package had shipped, and I received it the next day. While it seems their customer service has struggled during this busy period, the quality of the products remains high, and I still consider it worth purchasing.
I ordered joggers in a size L, my usual size, but found them quite tight in the waist. I initiated a return, and they responded quickly to approve it. Though it took several emails to process my credit, once I got a response, I received my credit code almost immediately. I reordered in XL and also got the trouser-style leggings in XL, which fit perfectly. I love the heavier material and just placed another order for more products!
I purchased two hoodies in medium and need to exchange them for small. This exchange process has been unnecessarily prolonged. I’ve sent several emails, but the only response I get is that they need to 'look into it.' I just want to get this package out of my car. I don't plan to shop here again.
This has been one of the worst experiences I've had with an online order. I ordered socks in mid-November for a Christmas gift, expecting a 3-5 day shipping window. I received no updates on my order status until I contacted customer service. Now, four weeks later, I’m still waiting for a 'supervisor' to approve my cancellation request. If it’s not approved, I’ll only receive store credit, which I have no intention of using. I feel cheated out of $70.
Been emailing them for 2 weeks- and no response. I am reaching out about Order #42122 that I placed on November 18th which was a 5 pack of organic ankle socks in black. I never received a tracking number and still have not received this package. I reached out to customer service on your website but still have yet to hear back. Please advise and help me. Once this is resolved I will fix the review. This was for Sara Rivera. Shipping to Austin TX.
I have ordered 3 different items fromthis company and only received 1 so far. They have been helpful when I reach out, but are slow to respond and only offer assistance if I initiate. If they are delayed in shipping so often, it would be nice if they posted that or sent out periodic emails updating us on our orders.
Claim your business profile now and gain access to all features and respond to customer reviews.
arcteryx.com
hillarys.co.uk
tradersumo.com
www.kurgo.com
sharedeasy.club
rosieanddott.com
maisoncommerce.co
futoncompany.co.uk
makemenoteable.com
ceptrum.net
